Cash Services Supervisor

Company

Key Activities 

• Manage workflow and staffing of a complex currency processing operation to ensure efficient use of staff and processing of currency.
• Ensure adherence to controls, regulations and procedures, including the Federal Reserve Currency Operations Manual, Federal Reserve System Custody Control Principals and Standards and local operating procedures.
• Resolve routine to moderately complex problems/out of balance conditions. Escalate more complex issues and concerns. 
• Assist staff in resolving issues associated with daily operations, including balancing issues.
• Identify and analyze new procedures to improve efficiency of operations.
• Make recommendations and implement changes. Report exceptions or variances and escalate.
• Supervise, coach, and develop staff members by communicating performance expectations and providing on-going feedback.
• Make recommendations about employee recognition, hiring, salary, promotions and disciplinary actions.
• Communicate with staff and others about decisions affecting teamwork, process, resources, and other responsibilities. 
• Monitor important unit metrics, such as quality measures, productivity, and volumes, against targets, and adjust resources.
• This position is considered onsite essential and located in Kansas City, work from home flexibility is minimal.

Qualifications  

• Bachelor's degree in business management or a related field, or equivalent combination of education and experience.
• Typically does not require any previous formal leadership role, experience demonstrating leadership skills informally required.  Working in an operation or compliance-focused environment is strongly preferred.
• Strong compliance focus to lead adherence to all controls and procedures, while identifying process improvements.
• Production operation mindset with expert attention to detail and strong judgement.
• Strong people leadership and ability to work with others to accomplish tasks.
• Strong relationship management and communication skills to work in fast-paced team environment.

Additional Information 

How We Work:  

• Onsite, full-time
• Location(s): Denver, CO
• Remote Only Eligible: No 
• Work Shift: Second Shift: 10 hours shift from 4:30PM - 3:30AM Monday - Thursday

Pay Range: The starting pay range for this position is $82,800 - $107,100 for the job level(s) required for this position. Final offers are determined by factors including the candidate’s qualifications, internal alignment considerations, district assignment, and geographic location.

Screening Requirements: Certain eligibility requirements apply. 

Sponsorship: The Federal Reserve Bank of Kansas City will not sponsor a new applicant for employment authorization for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. 

About Us 

• Total Rewards & Benefits 
• Who We Are 
• What We Do 

Follow us on LinkedIn, Instagram, X (formerly Twitter), and YouTube

Full Time / Part Time

Regular / Temporary

Job Exempt (Yes / No)

Job Category

Work Shift

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Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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