Loan Servicing Coordinator II

Job Description

he Loan Servicing Coordinator is responsible for loan servicing for all small business and commercial loans and occasionally serve as a back-up in absence of the Small Business Loan Operations Management team.  This individual will use the ability to manage time and meet deadlines under pressure, while maintaining the highest level of customer service.

Essential Functions

• Complete new loan set-up, funding, and post-closing review
• Post loan transactions for all product types
• Perform loan maintenance in the core system as needed or directed
• Complete work to meet the established service level agreements and benchmarks
• Prepare and process payoff quotes and payoff transactions
• Respond to customer inquiries with exemplary customer service in the established service agreement
• Process loan modifications
• Review and quality check ARM Rate Notice Report; adjustments to be made when necessary and correspondence sent to borrower
• Monitor and reconcile reports as they apply to Small Business and Commercial Loans and perform follow up as necessary with internal and external business partners
• Perform all post-closing servicing functions and tracking for Small Business Administration (SBA) guaranteed loans
• Ensure total document and data integrity attributes to comply with CECL data points
• Train new hires to ensure consistency and standardization in servicing small business and commercial loans
• Responsible for reconciliation of General Ledger accounts and daily balancing
• Monitor collateral records
• Ensure accurate lien position, including recording and releasing collateral within the established timeframe, escalating concerns to management
• Prepare applicable release documents as needed
• Establish and maintain loan collateral records in the core system
• Process loan Line of Credit Renewals
• Process the paid commercial loan report
• Responsible for daily balancing and assisting with the reconciliation of General Ledger accounts
• Process all UCC continuations
• Provide support for testing new products and services
• Manage and distribute all servicing workflows and services
• Gather Audit data requested by management
• Validate year end reporting
• Provide back-up support to Collateral and Origination areas
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

Education and Experience preferred

• High school diploma or equivalent
• Associate’s degree in a related field
• 3-5 years of customer service experience
• 5-6 years of commercial or small business loan experience
• Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues
• Knowledge of loan documentation including the ability to interpret and make judgements from the documentation

Location

This position must be performed onsite Mon - Thurs with Friday as an optional work from home day.

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.