Remote Intake Specialist

About Us

Midlige Richter LLC is a client-focused law firm dedicated to providing high-quality legal services with professionalism, integrity, and compassion. We represent individuals and businesses across a variety of legal matters, helping clients navigate complex situations with confidence and clarity.

Our success is built on strong client relationships, exceptional service, and a commitment to achieving favorable outcomes. We understand that legal challenges can be stressful, which is why we prioritize responsive communication, attention to detail, and personalized support throughout every stage of the client journey.

As a growing, remote-friendly firm, we value collaboration, accountability, and continuous professional development. Our team is committed to delivering outstanding service while fostering a supportive and inclusive work environment where employees can thrive.

At Midlige Richter LLC, every team member plays a vital role in helping clients access the legal guidance and support they need. We are looking for dedicated professionals who share our commitment to excellence, client advocacy, and professional integrity.

Job Overview

We are seeking a professional, empathetic, and detail-oriented Remote Intake Specialist to join our team. This position is open to applicants based in the United States and offers flexible working hours with both full-time and part-time opportunities available.

The Intake Specialist serves as the first point of contact for prospective clients, customers, or patients, gathering essential information, assessing needs, and ensuring a smooth onboarding process. The ideal candidate possesses excellent communication skills, strong attention to detail, and the ability to provide exceptional customer service in a remote environment.

Responsibilities

• Serve as the primary point of contact for incoming inquiries via phone, email, and online channels
• Conduct intake interviews and gather relevant client information accurately
• Review and verify submitted documentation and records
• Maintain accurate and up-to-date client information in company databases and CRM systems
• Schedule consultations, appointments, or follow-up calls as needed
• Explain company services, processes, and next steps to prospective clients
• Route inquiries to appropriate departments or team members
• Follow up with leads and incomplete applications to ensure timely completion
• Maintain confidentiality and compliance with company policies
• Provide excellent customer service and support throughout the intake process

Requirements

• Must be legally authorized to work and reside in the United States
• Previous experience in intake coordination, customer service, call center support, client relations, healthcare administration, legal intake, or a similar role preferred
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to handle sensitive information with professionalism and discretion
• Proficiency with Microsoft Office Suite, Google Workspace, and CRM software
• Reliable computer, internet connection, and dedicated workspace
• Strong attention to detail and problem-solving skills

Preferred Qualifications

• Experience working in a remote environment
• Familiarity with CRM platforms such as Salesforce, HubSpot, or Zoho
• Experience in healthcare, legal services, insurance, or professional services industries
• Bilingual candidates are encouraged to apply

Compensation

• $17–$30 per hour, based on experience and qualifications
• Performance-based incentives and advancement opportunities

Benefits

• Flexible working hours
• Remote work from anywhere within the United States
• Professional development and training opportunities
• Supportive and collaborative work environment

Job Type

• Full-Time or Part-Time
• Remote

Schedule

• Flexible hours
• Monday–Friday preferred
• Ability to respond promptly to client inquiries and attend occasional virtual meetings

Location

Remote (Applicants must be based in the United States)