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GCC Customer Service Representative – Intermediate

ICONMA

Role overview

Qualifications

  • Knowledge of product or service
  • Strong spoken and written english
  • Additional language skill - for multiple region support
  • Bachelor degree OR equivalent working experience

Responsibilities

  • Responsible for resolving customer issue from beginning to end
  • Works with internal organizations to resolve customer request
  • Responsible to process and maintain customer request via emails and phone call in SAP CRM System
  • Responsible in managing customer escalation by working closely with internal stakeholders

Key facts

Hard skills

Other skills

  • Customer Service
  • Sales
  • Communication
  • Problem Solving

About the company

ICONMA logo

ICONMA

Management Consulting

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company details

Company typeLarge
IndustryManagement Consulting
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Our Client, a Material Engineering company, is looking for a GCC Customer Service Representative – Intermediate for their Austin, TX/Remote location.
 
Responsibilities:
  • Responsible for resolving customer issue from beginning to end.
  • Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization.
  • Responsible to process and maintain customer request via emails and phone call in SAP CRM System
  • Responsible to create and maintain quotations/sales orders/service case in SAP CRM system
  • Responsible in managing customer escalation by working closely with internal stakeholders
  • Required to use existing procedures to problem solve customer escalation and follow up
  • Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
  • Required to adhere to business, operation procedures and financial policy
 
Requirements:
  • Knowledge of product or service
  • Strong spoken and written english
  • Additional language skill - for multiple region support
  • SAP/CRM/ Supply chain process knowledge is a plus
  • Bachelor degree OR equivalent working experience
  • Master degree is a plus
 
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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