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Senior .NET Support Engineer

Virtusa

Role overview

Qualifications

  • 5 to 7 years of software engineering experience, with a minimum of 4 years specializing in .NET and SQL Server
  • Hands-on experience with ASP.NET using C#, .NET Framework 3.5/4.0, MVC 4, WCF, Web Services, JavaScript, jQuery, HTML5, and CSS
  • Extensive experience with Windows 10, Windows Server 2016/2022, SQL Server databases, Advanced IIS, and Active Directory
  • Education: Bachelor’s degree in Engineering, Computer Science, or a related technical field

Responsibilities

  • Monitoring and troubleshooting Kofax, DSP, E2E reporting, and Webstatus .NET applications based on SQL Server, deployed on Windows Server IIS
  • Working on incidents, requests, and problem tickets
  • Managing production deployments
  • Managing major incidents

Key facts

Hard skills

Other skills

  • Problem Solving
  • Analytical Skills
  • Communication

About the company

Virtusa logo

Virtusa

Virtusa Corporation is a global provider of Digital Business Transformation, Digital Engineering, and Information Technology (IT) outsourcing services that accelerate our clients’ journey to their Digital Future. Virtusa serves Global 2000 companies in Banking, Financial Services, Insurance, Healthcare, Telecommunications, Media, Entertainment, Travel, Manufacturing, and Technology industries. Using a combination of digital strategy, digital engineering, business implementation, and IT platform modernization services, Virtusa helps clients execute successful end-to-end digital business transformation initiatives. Virtusa engages its clients to re-imagine their business models and develop strategies to defend and grow their business by introducing innovative products and services, developing distinctive digital consumer experiences, creating operational efficiency using digital labor, developing operational and IT platforms for the future, and rationalizing and modernizing their existing IT applications infrastructure. As a result, its clients are simultaneously able to drive business growth through digital-first customer experiences, while also consolidating and modernizing their IT application infrastructure to support digital business transformation. Holding a proven record of success across industries, Virtusa readily understands its clients' business challenges and uses its domain expertise to deliver innovative applications of technology to address its clients’ critical business challenges. Examples include building the world's largest property & casualty claims modernization program; one of the largest corporate customer portals for a premier global bank; an order to cash implementation for a multinational telecommunications provider; and digital transformation initiatives for media and banking companies. Founded in 1996 and headquartered in Massachusetts, Virtusa has operations in North America, Europe, and Asia.

Company details

Company size10001

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Job description

This is a remote position.

We are looking for a Document Management System (DMS) Support Engineer to deliver high-quality technical IT support services for global enterprise systems enabling Document Capture and delivery. In this role, you will collaborate closely with operational scanning staff across global locations to diagnose, detect, and resolve technical issues, ensuring all DMS systems return to steady-state operations efficiently.

Work Mode: 100% Remote (with occasional, fully reimbursed business trips to the client site in Radom/Piastów
​Working Hours: Standard 8 hours/day, working within the 9:00 AM – 7:00 PM CET window (3:00 AM – 1:00 PM EST)

Be responsible for:

  • Monitoring and troubleshooting Kofax, DSP, E2E reporting, and Webstatus .NET applications based on SQL Server, deployed on Windows Server IIS.
  • Working on incidents, requests, and problem tickets.
  • Managing production deployments.
  • Managing major incidents.
  • Monitoring jobs and remediating any failures.
  • Communicating and coordinating issue status effectively with users.


Requirements

  • 5 to 7 years of software engineering experience, with a minimum of 4 years specializing in .NET and SQL Server.
  • Hands-on experience with ASP.NET using C#, .NET Framework 3.5/4.0, MVC 4, WCF, Web Services, JavaScript, jQuery, HTML5, and CSS.
  • Extensive experience with Windows 10, Windows Server 2016/2022, SQL Server databases, Advanced IIS, and Active Directory.
  • Strong technical knowledge in IIS AppPool management, PowerShell, Web Farming (load balancing), and High Availability (clustering).
  • Proven ability to analyze IIS and Windows event logs to diagnose application, configuration, or server issues, as well as perform performance monitoring.
  • Solid understanding of TCP/IP and experience in network troubleshooting, network management, and basic knowledge of switches, routers, and firewalls.
  • Proficiency with IDEs & Tools: Visual Studio 2017/2019, GIT / GitLab.
  • Experience in Agile/Scrum development methodologies.
  • Strong analytical and problem-solving skills.
  • Education: Bachelor’s degree in Engineering, Computer Science, or a related technical field.


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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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