Network Support Analyst

Req number:

Employment type:

Worksite flexibility:

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Network Support Analyst to Perform routine server maintenance and troubleshoot system issues to minimize downtime.This position is full-time and remote.
What You’ll Do

• Monitor server health, availability, and performance to ensure reliable system operations
• Apply operating system patches, security updates, and software upgrades to maintain system security and efficiency
• Implement, monitor, and maintain backup and recovery procedures to ensure data integrity and availability
• Manage user accounts, permissions, access controls, and authentication mechanisms
• Provide technical support to IT staff and employees by investigating and resolving server-related issues
• Monitor system resources and identify opportunities to improve server performance and reliability
• Maintain server configurations, system documentation, and operational procedures

What You’ll Need

Required:

• At least 5 years of relevant experience in server administration
• Strong knowledge of server hardware, operating systems, and server infrastructure
• Hands-on experience managing Windows and/or Linux servers
• Experience with virtualization technologies such as VMware or Hyper-V
• Familiarity with network protocols and services, including DNS, DHCP, and TCP/IP
• Knowledge of server patching, system monitoring, backup, and recovery processes
• Strong troubleshooting and problem-solving skills with attention to detail
• Excellent communication skills and the ability to work effectively in a remote team environment

Preferred:

• Experience managing server environments across multiple platforms
• Familiarity with IT infrastructure security and access management best practices
• Experience supporting distributed or remote IT operations

Physical Demands 

• Ability to safely and successfully perform the essential job functions 

• Sedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc. 

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.