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Financial Messaging Expert

Role overview

Qualifications

  • 3 – 7 years of experience in the field
  • Strong knowledge of SWIFT connectivity solutions & other SWIFT services
  • Strong knowledge of Financial Messaging protocols: SwiftNet, API, Host to Host
  • Strong knowledge of MT and MX (ISO20022) messages

Responsibilities

  • Manage your own portfolio of customers
  • Onboard new customers
  • Attend clients' meetings during pre-sales stage
  • Determine customer requirements and goals of his target SWIFT infrastructure

Key facts

  • Remote from: Latin America
  • Full time
  • Mid-level (2-5 years)
  • Spanish, English

Hard skills

Other skills

  • Communication
  • Problem Solving

About the company

DiXiO Experts logo

DiXiO Experts

Financial Services

DiXiO is a leading cloud solution provider for Financial Messaging serving banks, financial institutions, large corporates and fintechs in more than 60 countries. DiXiO’s cloud platform connects its customers to leading financial networks and services worldwide, allowing its customers to execute international payments, FX deals, trade finance or securities settlement simply, and securely. Over the past years, DiXiO established itself as the reference in the Financial Messaging industry, being registered as an official Swift Agent, Service Partner and Platform Partner. For financial institutions, working with DiXiO means establishing a long-term, trusted relationship with some of the best Financial Messaging experts worldwide, and leveraging on a cutting-edge platform to offer the most innovative services to their end customers.

Company details

Company typeSME
IndustryFinancial Services
Company size11 - 50

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Job description

Description

We are hiring! 

DiXiO is on a mission to innovate financial messaging, and now, you can be part of it too! 

We are looking for a Financial Messaging Expert who will help us make our clients happy identifying their need, onboarding them on our platform & answering any of their requests regarding Financial Messaging solutions.

Things you will do: 

You’ll be responsible for managing your own portfolio of customers.

  • Onboard new customers

Attend clients' meetings during pre-sales stage 

Determine customer requirements and goals of his target SWIFT infrastructure

Define the scope of the project, plan timelines, set deadlines

Help the customer in the technical set-up of its SWIFT platform

Coordinate end-to-end tests

Provide reporting to management about progress, risks & mitigations

  • Support existing customers

Provide client support on their Financial Messaging / SWIFT related queries

Answer to Jira tickets within given SLA

Train customer staff on how to use SWIFT / our platform

Help identify performance improvement opportunities for assigned clients

Occasionally, travel to client locations to collaborate with their teams

In parallel, you’ll play a key role internally to help DiXiO grow:

Participate in Brainstorming Sessions related to Strategic Initiatives at the company

Participate in Continuous Improvement Process by sharing ideas for improvement

Work with Sales Team & IT Team to imagine future products & services

Provide guidance and mentoring for new employees and/or colleagues in other departments

Deliver training for internal teams 

Why You Will Love Working with Us: 

If you are searching for an organization that invests in your professional career, look no further. We provide our Experts with the tools and resources needed to achieve their career aspirations. Plus, we are 100% remote, so you can work from anywhere, avoiding the 8:00 AM traffic. Our team enjoys unlimited leave days to maintain a healthy work-life balance.

About DiXiO 

DiXiO is a leading financial infrastructure platform connecting institutions to banks & leading financial rails worldwide. Our clients are banks, asset managers, investment funds, fintechs and corporates in more than 60 countries.


Requirements

Things that you need to succeed on this job:

  • 3 – 7 years of experience in the field
  • Strong knowledge of SWIFT connectivity solutions & other SWIFT services
  • Strong knowledge of Financial Messaging protocols: SwiftNet, API, Host to Host
  • Strong knowledge of MT and MX (ISO20022) messages
  • Good understanding of the financial industry ecosystem
  • Proficient in English and Spanish

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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