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Voice Admin

ICONMA

Role overview

Qualifications

  • Deep level of understanding of voice technologies
  • Experience with SBC and voice gateway
  • Strong experience on log analysis
  • Good understanding about voice dial plan, voice policies

Responsibilities

  • Provide deeply technical support on MS Teams and Cisco platform
  • Handle day to day administration tasks like MACD request and proactive incident management
  • Identify, design and support solutions for PRI, DID, Toll free service
  • Troubleshoot phone profiles and register VoIP devices on Teams and Cisco

Key facts

Hard skills

Other skills

  • Virtual Teams
  • Management
  • Troubleshooting (Problem Solving)
  • Video Conferencing
  • Problem Solving

About the company

ICONMA logo

ICONMA

Management Consulting

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company details

Company typeLarge
IndustryManagement Consulting
Company size1001 - 5000

Links

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Job description

Our client, an IT Services and Consulting company, is looking for a Voice Admin for their Remote location.
 
Responsibilities:
  • Technical Support professional provides deeply technical support on MS Teams and Cisco platform.
  • Working on day to day administration tasks like MACD request, proactive incident management, DID management
  • Working on alert management, voip device registration, profile creations on Teams and Cisco
  • Understanding of Global service offerings such as SIP Trunking, Audio and Video Conferencing and IP Telephony architectures
  • Enterprise Voice configurations , Direct Routing in MS Teams
  • Design, Deploy and Troubleshoot phone profiles into portals
  • Identify, design and support solutions for PRI, DID, Toll free service, and other telecom services
  • Prepare installation and upgrade procedures to be carried out on a CUCM or unity infrastructure to mitigate known bugs
  • Develop processes and procedures to enhance effective support
  • Voice policies & Class of Restrictions
  • Routing over a complex infrastructure (TDM , SBC, SIP, Media Gateways, VoIP, H.323 )
  • PBX, Codecs, QoS
  • Read logs/traces from CUCM & MS Teams
  • SBC configurations and troubleshooting (AudioCodes)
  • Tier 3 troubleshooting expertise
  • IOS Gateway knowledge: configuration, administration, and troubleshooting
  • Day to day report fetching and analyzing CDR for proactive incident management
 
Requirements:
  • Microsoft Teams
  • Cisco IP telephony
  • Deep level of understanding of voice technologies
  • Good knowledge on video conferencing and interop as expected to support on similar scenario and endpoints with knowledge on product similar to pexip
  • Troubleshooting PSTN call issues and coordinating on Trunk, PRI issues
  • Good understanding on MS Licensing
  • Experience with SBC and voice gateway and understanding on Direct Routing configuration to provide support on same.
  • Good experience with VOIP end points like Cisco or Teams Compatible devices like registration, firmware upgrade, troubleshooting
  • Ability to troubleshoot and fix various technical problems
  • Troubleshooting endpoints/gateways/gatekeeper registration
  • Knowledge about Emergency Location and Assignment
  • Experience managing voicemail system and troubleshooting Voicemail & Unity Call handlers
  • Ability to read and analyse log files and network traces
  • Strong experience on log analysis, packet capture and ability to interpret
  • Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
  • Strong knowledge in H323, SCCP, and MGCP, SIP
  • Good understanding about voice dial plan , voice policies
  • Knowledge on working with vendors (global and local telecom carriers) for ordering and operations or coordinating problem tickets
  • Good Knowledge on Analog device support like fax, paging
  • Experience in supporting Microsoft teams & Cisco IP telephony
  • Deep level of understanding of voice technologies:
  • Protocol expertise in SIP, SCCP, MGCP, H323
  • Experience with Cisco video infrastructure (Expressway, VCS,SX & MX series endpoints)
  • Experience in supporting emergency responders (Cisco & Intrado)
  • Experience in Supporting voice recording system (Cisco & MS teams)
  • Experience in supporting PEXIP video integrations
  • Experience in supporting IP Fax servers
  • Should be Strong in Networking concepts and knowledge of VoIP with Routing & Switching Protocols, TCP/IP, QoS, SIP, VLANs, and WAN protocols and technologies
  • Must have prior experience providing technical support to Enterprise Customers.
  • Indepth Knowledge of Media gateways & Session Border Controllers.
  • Good Working Experience and understanding of various Codecs (G.711, G.723, G.729 etc.) and VoIP technology.
  • Microsoft team telephony as direct routing and operator connect
  • Experienced on Audiocodes and ribbon sbc
  • Anywhere 365
  • Years of Experience: 10.00 Years of Experience
 
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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