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Entry Level Field Service Engineer – Slough and Surrounding areas

GLORY

Role overview

Qualifications

  • Full UK driving licence
  • Interest and understanding of engineering/technology
  • Comfortable using a Windows laptop and learning new software
  • Experience in a customer-facing environment

Responsibilities

  • Manage jobs through the field service system starting from home
  • Meet customers and resolve issues while keeping them updated
  • Perform connectivity and setup tasks, including basic maintenance and adjustments
  • Document and test equipment before leaving the customer site

Key facts

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Detail Oriented
  • Reliability
  • Punctuality

About the company

GLORY logo

GLORY

IT Services & IT Consulting

As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business. Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. We enhance staff efficiency, reduce operating costs and enable a more rewarding customer experience. We offer peace of mind. We enable transformation. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping our customers enhance the value that their staff and facilities add to their business. Our experienced professionals are committed to the success of our customers, partners and communities to create a safe, confident path forward. We are Glory – we enable a confident world for a better tomorrow. Our parent company GLORY Ltd. is headquartered in Himeji, Japan. For more information about GLORY Ltd., please visit www.corporate.glory-global.com

Company details

Company typeXLarge
IndustryIT Services & IT Consulting
Company size5001 - 10000

Links

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Job description

An excellent entry point into engineering
If you’re early in your engineering career and motivated by problem-solving, technology, practical work, good attention to detail, and understanding the importance of job-related admin, this role offers a strong foundation and clear development opportunities.
  • Field service experience isn’t essential — however, we’re looking for some work experience in a customer-facing environment that can demonstrate reliability, punctuality, and adherence to scheduled working hours — we’re hiring for potential.
  • Not a 100% match? Apply anyway. If you’ve got the right attitude, we can help you build the rest.
Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.

Working pattern
  • This is a field role, so start/finish times vary with customer needs and travel.
  • Core hours apply; however, because of the nature of the job, flexibility is required.

Weekend rota & earning opportunity
  • This role includes participation in a weekend/bank holiday support rota with additional pay.
  • Potential of additional earnings through Weekend and Bank Holiday Rota participation.
  • Opportunities to earn more by taking on additional weekend cover when available.
  • Plus potential bonus and salary progression, subject to performance and business results.

Long-term career progression
Progression opportunities exist for the right person, including:
  • Technical progression (advanced diagnostics, product expertise, specialist support).
  • Leadership/management progression (coaching, planning, field leadership).

Key Responsibilities What you’ll do
  • Start your day from home, head to customer sites, and manage jobs through our field service system.
  • Meet the customer, understand the issue, and keep them updated as you resolve the problem.
  • Use a Windows laptop to review system logs, run checks, and record your work.
  • Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step-by-step.
  • Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed.
  • Test the equipment and clearly document what you’ve done before leaving.
  • Use quieter time for structured learning and training modules.
Service levels & priority work
  • You’ll work to agreed service levels (SLAs) that help keep customer sites running.
  • Most work is planned maintenance and scheduled visits. 
  • When a site has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams.
  • Our aim is always a first-time fix and minimal disruption for the customer.
Training & support
  • Structured onboarding and shadowing.
  • Product training and access to learning modules/Academy development.
  • Ongoing support from schedulers, technical support, and field leadership

What we’re looking for Essential:
  • Full UK driving licence.
  • Interest and understanding of engineering/technology (college course, projects, hobbies or practical experience).
  • Comfortable using a Windows laptop and learning new software.
  • Some experience of a workplace environment (e.g., part-time job, placement, internship, volunteering or similar) that shows you can be reliable, punctual and customer focused.
  • A professional, customer-friendly approach — you represent GLORY on site.
Preferred:
  • Some basic networking knowledge (e.g., using Ethernet/LAN, understanding IP addresses, simple connectivity checks).
  • Networking self-check (preferred): If you’ve ever set a static IP, logged into a router, or fixed a “no internet” problem at home, not just followed the steps but understand the logic behind them — you’ll fit right in.
  • Great fit backgrounds, (examples): college leavers from engineering/IT/technical courses; PC builders; retail/hospitality/customer service roles; practical hobbyists (vehicles/bikes, electronics, DIY repairs, Arduino/Raspberry Pi).

Job Benefits
  • 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
  • Company Car
  • Competitive company pension scheme
  • Ongoing training and development
  • Private medical insurance for all employees (enhanced membership can be purchased for other family members)
  • Dental insurance for all employees
  • Life assurance 
  • Income protection scheme
  • Employee assistance programme
  • Employee Wellbeing events and Mental Health First Aiders
  • Employee My Benefits portal offering extensive retail discount

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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