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Field Service Engineer – Northwest London

GLORY

Role overview

Qualifications

  • Proven field service experience in a customer environment
  • Strong fault-finding ability across electro-mechanical systems
  • Confident using a Windows laptop for diagnostics, reporting, and communication
  • Full UK driving licence

Responsibilities

  • Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue
  • Diagnosing faults efficiently using a structured approach
  • Perform network connectivity tasks to access device interfaces and confirm communications
  • Repair and maintain electro-mechanical systems

Key facts

Hard skills

Other skills

  • Customer Service
  • Communication
  • Mentorship
  • Time Management

About the company

GLORY logo

GLORY

IT Services & IT Consulting

As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business. Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. We enhance staff efficiency, reduce operating costs and enable a more rewarding customer experience. We offer peace of mind. We enable transformation. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping our customers enhance the value that their staff and facilities add to their business. Our experienced professionals are committed to the success of our customers, partners and communities to create a safe, confident path forward. We are Glory – we enable a confident world for a better tomorrow. Our parent company GLORY Ltd. is headquartered in Himeji, Japan. For more information about GLORY Ltd., please visit www.corporate.glory-global.com

Company details

Company typeXLarge
IndustryIT Services & IT Consulting
Company size5001 - 10000

Links

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Job description

We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory.

This is a hands-on role combining electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably.

You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high-quality service aligned to agreed service levels (SLAs).

Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.
Key Responsibilities What you’ll do (day to day)

Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue.
  • Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix).
  • Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
  • Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
  • Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).
  • Carry out preventative maintenance to reduce downtime and improve reliability.
  •  Provide clear customer updates and set expectations during service activity.
  • Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality. 
  • Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.
Service levels & priority work (SLAs)
  • You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly.
  • Most work is planned and scheduled. When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first-time fix and minimal disruption.

What we’re looking for Essential:
  • Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology).
  • Strong fault-finding ability across electro-mechanical systems.
  • Confident using a Windows laptop for diagnostics, reporting, and communication.
  • Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces.
  • Excellent customer service and communication skills (written and verbal).
  • Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller
  • Full UK driving licence.
  • Networking self-check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role.
Desirable:
  • Experience adhering to SLAs and managing high‑priority callouts.
  • Understanding of health & safety in the field (risk awareness, safe working, customer site standards).
  • Experience with hardware/software upgrades, device configuration, or remote support tools.
  • Coaching/mentoring ability (supporting less experienced engineers).

Job Benefits
  • 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
  • Company Car
  • Competitive company pension scheme
  • Ongoing training and development
  • Private medical insurance for all employees (enhanced membership can be purchased for other family members)
  • Dental insurance for all employees
  • Life assurance 
  • Income protection scheme
  • Employee assistance programme
  • Employee Wellbeing events and Mental Health First Aiders
  • Employee My Benefits portal offering extensive retail discount

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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