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Senior Technical Onboarding Specialist (Remote) - #35399

Manila Recruitment

Role overview

Qualifications

  • Experience in project management and client onboarding
  • Strong understanding of data migration and platform configuration
  • Excellent training and communication skills
  • Technical troubleshooting and problem-solving abilities

Responsibilities

  • Manage onboarding projects from sales hand-over to go-live
  • Configure platform settings for clients, ensuring accuracy
  • Train client teams on platform usage and best practices
  • Troubleshoot technical issues during onboarding and escalate when necessary

Key facts

Hard skills

Other skills

  • Training And Development
  • Communication
  • Problem Solving
  • Time Management

About the company

Manila Recruitment logo

Manila Recruitment

Staffing & Recruiting

Manila Recruitment is a full service recruitment consultancy providing executive, expert and technical recruitment support for the Filipino market. We are the leader in innovation for recruitment solutions in the Philippines since 2010. We were born from entrepreneurial roots, and carefully crafted into a full-service consultancy that delivers a suite of innovative headhunting and talent sourcing solutions. Our expertise is defined by an unparalleled understanding of the “big picture” business needs of our clients, and how recruitment solutions can only be tailored for optimum results when a holistic view is taken. The Manila Recruitment difference is rooted in our passion to scour the globe for cutting-edge developments in recruitment science. We get genuinely excited by developments in social sourcing strategies, web 3.0 tools for headhunters and areas of innovation that can help us deliver the best client and candidate experiences. We identify and deliver the latest international recruitment strategies specifically adapted for headhunting talent within the Filipino market. Producing unrivalled access to perfectly matched, previously undiscoverable talent for our clients. The recipe is simple, innovation, international best practice, combined with local market knowledge, a candidate database of over 40,000 and growing, and of course our greatest asset – simply the best team of passive talent sourcing, end-to-end recruitment consultants in the Philippines!

Company details

Company typeSME
IndustryStaffing & Recruiting
Company size11 - 50

Links

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Job description

Client onboarding and configuration (your biggest area)

Run onboarding projects end to end: prepare from the sales hand-over, join the kickoff,

and build the project plan

Configure the platform for each client: listings, rates and availability, channel

connections, guest messaging and automations, operations, owners and finance

modules

Work with the connections specialists on data migration from the client's previous

PMS, and verify the data before go-live

Make sure payments and financial data are 100% accurate at go-live

Keep every project inside its target timeline; a client graduates only when live, billing in

full and using the key features

Training and enablement

Train client teams on the platform, from daily users to owners and managers

Run group feature workshops and new-feature sessions

Teach clients how to get value from BAM, our AI agent, and our AI features

Advise clients on best practices, such as channel strategy and market changes that

affect them

Technical troubleshooting

Investigate and resolve configuration, sync and integration issues during onboarding

Reproduce problems, find the root cause, and write clear, complete tickets for

engineering

Act as the escalation point for support on onboarding-related technical issues

Be available and responsive to your clients throughout their project

AI-first ways of working

Use Claude and other AI tools every day to analyze client data, prepare configurations,

write training material and client communication, and investigate issues

Page 2 of 5

Onboarding Specialist (Philippines) - Job Description

Build reusable AI workflows, checklists and templates that make each onboarding

faster than the last

Help shape the AI-powered self-serve onboarding and migration tools our product

team is building

Process, data and product feedback

Keep the onboarding pipeline accurate every week: stage, dates and blockers

Log the most common setup problems and feed them to the product team

Write and update knowledge-base articles and onboarding guides as features ship

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
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