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Live Chat Support Specialist

Magic

Role overview

Qualifications

  • 1 year live chat experience
  • Strong English communication skills, both verbal and written
  • Can work 40 hours a week during US business hours, must be open to shifting schedule
  • Has own work-from-home equipment

Responsibilities

  • Answering client's inquiries
  • Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email
  • Tracking Shipments and backend shipping inquiries
  • Updating addresses and client information

Key facts

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Communication
  • Empathy
  • Time Management
  • Adaptability

About the company

Magic logo

Magic

  • Consumer Services
  • Scaleup
  • 51–200
Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic.
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Job description

We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren’t just answering tickets; you are the voice of our brand. You’ll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates. 
Key Responsibilities
  • Answering client's inquiries
  • Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
  • Tracking Shipments and backend shipping inquiries
  • General Research
  • Updating addresses and client information


Qualifications
  • 1 year live chat experience 
  • Strong English communication skills, both verbal and written
  • Can work 40 hours a week during US business hours, must be open to shifting schedule
  • No other commitments, can start ASAP
  • Has own work-from-home equipment
    • Internet speed: At least 50mbps
    • Computer processor: At least Core i5 or equivalent
    • Complete with webcam & headset

Benefits
  • 100% work-from-home setup
  • Hands-on support
  • Training opportunities


Salary: 5 USD per hour

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