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SERVICE DELIVERY MANAGER_usa

Role overview

Qualifications

  • 5 years+ experience as a Service Delivery Manager
  • Strong experience managing service delivery processes
  • Excellent stakeholder management and communication skills
  • Experience in complex, international environments

Responsibilities

  • Oversee the delivery of technology services
  • Ensure high-quality support to business stakeholders and clients
  • Coordinate technical teams and monitor SLAs and KPIs
  • Handle incidents and escalations, driving continuous improvement initiatives

Key facts

Hard skills

Other skills

  • Distributed Team Management
  • Communication
  • Time Management

About the company

Avvale logo

Avvale

IT Services & IT Consulting

Avvale is a Global Digital Business Transformation Company on a mission to evolve innovative business through the circular economy, enabled by technology. We truly believe that digital innovation and circular economy represent the most effective means to achieve a profitable and sustainable future. Availing of the right technologies, we can bend the traditional linear economic model, based on consumption, into a circular ecosystem, where products and materials circulate at their highest value, as long as possible, and at scale. For 20 years we’ve been Techedge: technology is our passion, our history, our DNA and now we want to use it to determine a new trajectory leveraging our expertise enriched by human ingenuity we'll enable the deployment of more sustainable business models. Reimagine business models by designing smart products and services and sharing data across the entire value chain, deeply enabled by technology, availed by our Circular Accelerators: - Connecting People & Products: a deep change that requires corporations to rethink their business models and redesign their products and organizations by creating smart products/services and sharing data across their entire value chain. - Business Ecosystem Collaboration: in this business model collaboration is crucial as this is not a one company show, all corporations within the ecosystem and all the stakeholders are impacted, regardless of the size and the role they play along the value chain. - Exponential Technology Foundation: in a circular economy world where users and products are connected, and stakeholders live in a hyper-collaborative ecosystems and we continuously collect and analyze data through the entire value chain, the systems technologies and continuous integration play a central role. This is Avvale: enabling what's next.

Company details

Company typeLarge
IndustryIT Services & IT Consulting
Company size1001 - 5000

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Job description

We are looking for an 5y+ Service Delivery Manager to oversee the delivery of technology services and ensure high-quality support to business stakeholders and clients.

The ideal candidate should have strong experience managing service delivery processes, coordinating technical teams, monitoring SLAs and KPIs, handling incidents and escalations, and driving continuous improvement initiatives.

This role requires excellent stakeholder management and communication skills, with the ability to act as the main point of contact between business teams, clients, and technical delivery teams. Experience working in complex, international environments and managing multiple priorities is highly desirable.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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