Customer Service/ Engagement Specialist # 26-26450

Duration: 6 months
Job Description:

• We are seeking a highly motivated Client Engagement Services Specialist to deliver exceptional service by connecting clients and internal stakeholders with the appropriate business and technology research experts.
• The candidate will be responsible for understanding client requirements, identifying relevant subject matter experts, coordinating research requests, and providing resources that help business leaders address critical business and technology challenges.
• The ideal candidate will have strong analytical thinking, problem-solving abilities, business acumen, and excellent communication skills, along with a willingness to learn complex industry topics and deliver high-quality service to senior-level stakeholders.

Responsibilities:

• Understand client and internal stakeholder requirements and identify the most relevant research analysts or subject matter experts.
• Coordinate requests between clients, internal teams, and business and technology research analysts.
• Provide relevant research, insights, and resources to support business decision-making.
• Analyze client queries and determine the most effective approach to resolving complex business and technology-related challenges.
• Build and maintain strong working relationships with internal stakeholders and research professionals.
• Read and interpret industry research to develop an understanding of emerging technologies, business trends, and industry-specific challenges.
• Deliver professional, executive-level customer service through timely and effective communication.
• Manage multiple requests simultaneously while maintaining accuracy, quality, and turnaround time.
• Collaborate with cross-functional teams to ensure client needs are addressed efficiently.
• Continuously develop business knowledge, technology awareness, and research coordination capabilities.

Experience:

• Entry-level to early-career candidates with relevant customer service or stakeholder management experience may be suitable.
• Experience in customer service, client engagement, research coordination, business operations, consulting support, or account management is preferred.
• Demonstrated experience in proactive problem-solving and handling complex requests.
• Experience communicating with internal stakeholders, clients, or senior professionals is advantageous.
• Ability to learn new concepts quickly and manage competing priorities effectively.

• Client Service: Strong customer service orientation and the ability to deliver a professional, high-quality client experience.
• Communication: Excellent written and verbal communication skills, with the ability to adapt communication style to different audiences.
• Analytical Thinking: Ability to interpret requirements, assess information, and identify appropriate solutions.
• Problem-Solving: Proactive approach to resolving complex requests and managing unexpected challenges.
• Business Acumen: Understanding of business operations, organizational challenges, and technology-related topics.
• Research and Information Analysis: Ability to read, interpret, and summarize industry research and identify relevant resources.
• Stakeholder Management: Ability to coordinate effectively with clients, internal teams, and subject matter experts.
• Time Management: Strong organizational skills and the ability to prioritize multiple requests while meeting deadlines.
• Technology Savviness: Ability to learn new software platforms, internal systems, and digital tools quickly.
• Teamwork: Ability to collaborate effectively in a team-oriented environment.
• Adaptability: Growth mindset, self-motivation, curiosity, and willingness to learn new business and technology concepts.

Education:

• Bachelor's degree in any discipline is required.
• Equivalent relevant customer service experience may also be considered.
• Academic or professional exposure to business, technology, research, communications, or management will be advantageous.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
 
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring. 

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