PAM MRI Support - Senior Analyst

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

• The MRI System Support Analyst is responsible for providing comprehensive technical and functional support for the MRI Property Management platform, ensuring system availability, data integrity, and optimal user experience for JLL's Property Managers, Accountants, and operational teams.

Duties & Responsibilities

• Work on tickets to support Property Assets and Management - Business Support functions in JLL. Coordinate with Level 2 team for high level support as required.  Deliver options and resolutions to ensure issues associated with the system are settled within agreed service levels & prioritization frameworks.
  
• Manages system database and related records 
  (run report, run query statement for data analysis, mitigate report/database issues,
  assist Account Managers, Finance team and Property Managers to review accuracy of record in system, update tables as necessary).

• Triage and resolve Tier 1 and Tier 2 support requests related to: MRI Windows functionality (lease administration, AP/AR processing, GL posting) MRI Web functionality (budgeting, forecasting, report generation).

• Administrate System User’s basic access and issues.

• Assists with system upgrades, enhancement, and script testing as required. Document test results and collaborate with MRI vendor or internal development teams to resolve defects.

• Ensure all policies and business support procedures are kept up to date
  (process guide, user guides and training resources)
  and conduct back up training and implement Process improvements.

Performance Objectives
Leadership

• Leads by example
• Demonstrate rapid “get going” capability
• Capacity to achieve results within tight resource availability
• Team player with the confidence to constructively challenge
  the status quo

Personal Effectiveness:

• Set targets for self and monitors and manages own performance with the guidance from their direct supervisor.
• Monitors progress against own performance measures and achieve results with regular consultation from their direct supervisor

Decision Making: 

• Make suggestions for solutions that resolve problems or improve operations
• Actively searches out improvement opportunities and implements them after consulting on strategy and options with their direct supervisor
  
  

Communication: 

• Customer-focused mindset with a commitment to service excellence and stakeholder satisfaction
• Strong written and verbal communication skills in English; ability to explain technical concepts to non-technical users
• Detail-oriented with a high degree of accuracy in data handling and documentation
• Adaptability to changing business requirements, system upgrades, and process improvements
• Exceptional problem-solving skills with a structured, analytical approach to troubleshooting

Key Skills

• Proficient in MRI Windows modules:
  Lease Administration, Accounts Payable, Accounts Receivable, General Ledger
  
• Basic understanding of accounting principles
  (double-entry bookkeeping, GL codes, reconciliation processes)
  
• Bachelor’s degree in computer studies,
  Information Technology or relevant field in application support,
  or business systems analysis
  
• SQL knowledge at least basic to intermediate proficiency and experience for querying databases, extracting data, and performing data validation is an advantage
  
• MRI software experience: understanding core MRI software functionality, database structure and other related database schema experience is desirable.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.