Test & Operational Readiness Manager

The Test & Operational Readiness Manager is responsible for ensuring the solution is fully tested, validated, and operationally ready before deployment. This individual will lead all testing activities, coordinate user acceptance testing (UAT), conduct operational readiness reviews, and support production go-live through the 2028 Dress Rehearsal and live operations.

Core Responsibilities

• Develop and execute the overall Test Management Plan.
• Lead all phases of testing, including:
  • Functional
  • Integration
  • Regression
  • End-to-End (E2E)
  • Security
  • Performance
  • Load and Stress Testing
• Coordinate Government UAT, defect tracking, and resolution.
• Validate system components including:
  • Voice and chat channels
  • AI capabilities
  • System integrations
  • Workflows and business processes
  • Infrastructure and security controls
• Conduct Operational Readiness Reviews (ORRs).
• Support soft launches, production cutovers, and go-live events.
• Test and validate:
  • Capacity and scalability
  • Failover and disaster recovery
  • Staffing models
  • Security controls
  • AI performance
  • Call/chat routing
  • Escalation processes
• Analyze Dress Rehearsal outcomes and update production playbooks and readiness criteria.

Preferred Qualifications

• 8+ years of testing, quality assurance, or operational readiness experience in large enterprise or federal environments.
• Strong background in:
  • UAT
  • Integration testing
  • Regression testing
  • Load/stress testing
  • Performance testing
  • Defect management
• Experience supporting highly available cloud-based platforms and contact center solutions.
• Proven experience leading Operational Readiness Reviews (ORRs) and production deployments.
• Federal government systems experience preferred.

Ideal Candidate Profile

A senior Test Manager, QA Manager, Operational Readiness Manager, or Program Validation Lead with strong experience in large-scale cloud/contact center implementations, government stakeholder coordination, production readiness assessments, and mission-critical go-live events. This person should be highly organized, process-driven, and capable of managing testing across multiple integrated systems and vendors.

Position Contingency Notice

This position is being recruited in support of an upcoming federal contract opportunity and is contingent upon contract award, funding, and final client approval. ITCON Services is proactively identifying qualified candidates in anticipation of the program's potential start. Candidates selected for consideration will be kept informed regarding the anticipated timeline and status of the opportunity throughout the recruitment process.