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Customer Success Manager - Central Germany (f/m/d)

Role overview

Responsibilities

  • Build long-term, trustworthy customer relationships through regular on-site visits in your region
  • Ensure a smooth onboarding process by implementing products directly at the customer's site and training the local team
  • Identify upselling and cross-selling opportunities and proactively turn them into measurable successes
  • Monitor metrics for your region and sustainably develop customer relationships

Key facts

Hard skills

Other skills

  • Customer Service
  • Relationship Building
  • Communication

About the company

instagrid logo

instagrid

  • Energy Storage & EV Charging
  • Scaleup
  • 201–500
Instagrid is redefining portable power, offering innovative, sustainable solutions that meet demanding energy needs – wherever you are. As a B Corp-certified company, we’re committed to not just reducing fuel emissions, but also enabling our customers to work cleaner, safer, and more efficiently. Our products, including Instagrid ONE, Instagrid GO, and Instagrid LINK, provide silent, fume-free, and grid-like power in any setting, eliminating the need for traditional generators. Designed with mobility in mind, our battery-based, portable power supplies are lightweight yet robust, allowing professionals in construction, film & media, emergency services, and events to power their work seamlessly. What sets us apart? - Single-handed portability: Our power units are lightweight, compact and designed for easy, one-person transport. - Unrivaled power: Our unique micro-inverter technology delivers high peak power for the most demanding tools. - Sustainable by design: Eliminate fuel costs and carbon emissions with our advanced battery technology, providing reliable, long-lasting power that keeps your operations running efficiently throughout the day. - Reliable in extreme conditions: Instagrid products perform in challenging environments, from remote construction sites to high-demand film sets. With a growing network of satisfied customers across industries and continents, we’re helping businesses achieve their sustainability goals while powering how work gets done. Join us on this journey to cleaner, smarter energy solutions that don’t compromise on performance or reliability. ⠀ #startups #electricity #power #pure #clean

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Job description

Bei Instagrid bist du Teil der Clean-Tech-Revolution: Du bringst reine Energie in deine Region, unterstützt professionelle Anwender beim Umstieg von Verbrennungsgeneratoren und ermöglichst ihnen eine sichere, effiziente, saubere und leise Energielösung.

Deine Mission

In dieser Position bist du das Gesicht unseres Unternehmens in der Region Mitte Deutschland. Dein Fokus liegt auf der aktiven Gestaltung und dem Ausbau deines Gebiets.

  • Präsenz zeigen: Du baust langfristige, vertrauensvolle Kundenbeziehungen durch regelmäßige Besuche vor Ort in deiner Region auf und pflegst diese nachhaltig.

  • Hands-on Onboarding: Du stellst einen reibungslosen Start sicher, indem du unsere Produkte direkt beim Kunden implementierst und das Team vor Ort schulst.

  • Wachstumstreiber: Du erkennst Upselling- und Cross-Selling-Potenziale direkt im Gespräch und verwandelst diese proaktiv in messbare Erfolge.

  • Strategische Gebietsentwicklung: Du monitorst Metriken für deine Region und baust Kundenbeziehungen nachhaltig aus.

  • Botschafter & Schnittstelle: Du sammelst wertvolles Feedback „aus dem Feld“ und stimmst Dich mit unseren internen Teams ab.

  • Business Reviews: Du führst regelmäßige Strategiegespräche mit Key Accounts durch, um den Mehrwert unserer Lösung zu untermauern und die Partnerschaft zu festigen.

  • CRM-Pflege: Auch unterwegs dokumentierst du deine Interaktionen in unserem CRM-System

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