Tax Resolution Analyst (Tax Notices)

About OnPay

OnPay is a fast-growing software company headquartered in Atlanta, offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company!

Learn more at OnPay.com

If you’re someone who thrives in a fast-moving environment and loves helping businesses succeed, this is the perfect time to join a high-growth SaaS company that’s redefining what payroll software should be.

The Role

The Tax Resolution Analyst (Tax Notices) is responsible for reviewing, investigating, and resolving tax notices issued to our payroll clients by federal, state, and local tax agencies. This role ensures clients remain compliant, penalty notices are resolved or abated efficiently, and root causes are identified to prevent recurring errors. This position requires deep technical knowledge of payroll tax laws, strong analytical skills to audit historical payroll records, and direct experience working with government tax agencies (IRS and state/local tax authorities) to clear tax notices, abate penalties, and reconcile payroll tax accounts.

What You’ll Do

• Review, investigate, and resolve tax notices issued to our payroll clients by federal, state, and local tax agencies.

• Recalculate historical taxable wages, tax withholdings, and employer contributions to ensure proper compliance and accurate adjustment calculations.

• Reconcile gross-to-net payroll data against quarterly and annual tax filings to pinpoint discrepancies.

• Investigate, track, and resolve tax notices, penalty assessments, and tracer letters from federal, state, and local jurisdictions.

• Communicate directly with tax agency representatives to discuss agency adjustments, secure penalty abatements, and negotiate resolution timelines.

• Perform root-cause analysis on tax errors to prevent recurring agency notices and compliance issues.

• Maintain detailed documentation and audit trails for all filed amendments and tax correspondence.

• Stay current on changing federal, state, and local payroll tax legislation affecting amendments and filing guidelines.

• Perform other related duties as assigned.

What You Bring

• 2–5 years of dedicated experience in payroll tax processing, payroll auditing, or agency tax resolution, with demonstrated expertise in payroll tax.

• Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent experience preferred.

• Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) preferred.

• Hands-on experience navigating IRS e-services and state government tax portals.

• Exceptional attention to detail, strong problem-solving capabilities, and clear written/verbal communication skills for agency negotiations.

• Adaptable and comfortable operating in a fast-paced, startup-like environment.

• Team-oriented, resilient, proactive, and solutions-focused.

• Customer-service mindset: clear communication, patience, and professionalism when working with stakeholders.

• Ability to manage multiple requests and prioritize effectively.

• Must be highly organized, dependable, and self-disciplined with a strong work ethic.

• Solid analytical skills, ability to learn at a fast pace.

Why OnPay?

• Momentum that matters: We’re backed by over $100MM in new funding and scaling rapidly.

• Market-leading product: OnPay consistently ranks among the highest-rated payroll solutions, earning top marks for usability, customer satisfaction, and support.

• Remote flexibility: Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta’s Ponce City Market if you reside in the Atlanta metro area.

• Competitive compensation: Base salary + bonus + stock options = real upside for high performers.

• Comprehensive benefits: 4 weeks PTO + paid holidays, Medical/Dental/Vision, Short- & Long-Term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) with company match.

• Growth culture: Join a team with deep employee benefits experience, payroll expertise, market momentum, and a genuine commitment to helping employees grow their careers.

• Client-first ethos: OnPay is built on a culture of transparency and service — from our transparent pricing to our commitment to making small business simpler.

Location & Compensation

• Remote (U.S.) | Atlanta HQ Optional

• Compensation includes a pay range of $25.00 to $30.00. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Recruiting Fraud Alert:

To all candidates: your personal information and online safety are top of mind for us. At OnPay, recruiters only direct candidates to apply through our official career page at careers.onpay.com

Recruiters will never request payments or ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from OnPay, please email careers@onpay.com

OnPay is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates from multiple backgrounds and lifestyles to create a broader set of perspectives. We make all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.