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Customer Service Representative

Alpha Business Solutions

Role overview

Qualifications

  • Call Center Customer Service, inbound calls required (no telesales or collections)
  • Excellent Customer Focused competencies with strong customer service skills
  • Empathy and strong problem solving skills
  • Strong verbal and written communication skills

Responsibilities

  • Handle claims, benefits, enrollment, member portal, ID cards, etc.
  • Work with customers to solve problems
  • Uphold 5-star customer service standards
  • Navigate through multiple systems simultaneously

Key facts

Hard skills

Other skills

  • Customer Service
  • Empathy
  • Problem Solving
  • Communication
  • Non-Verbal Communication

About the company

Alpha Business Solutions logo

Alpha Business Solutions

Human Resources Services

Alpha Business Solutions LLC is one of the largest MBE certified, Black-owned Employer of Record/ Payrolling/ Staffing service provider firms in the United States. We combine business solutions with innovative diversity programs that enable our clients to do well while doing good. Workforce Management Solutions - Employer of Record & Payrolling Services - IC/1099 Compliance - Risk Mitigation - Compliance Reporting Staffing Solutions - Contract Staffing - Risk Mitigation Diversity Solutions - Diverse Spend - Supply Chain Diversity - Workforce Diversity Please join our LinkedIn company page for expert advice, opinions, and information about what’s happening at Alpha.

Company details

IndustryHuman Resources Services
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Customer Service Representative
No. of positions: 55
Contract: 3 months | May convert to full-time after initial contract
Start date: Monday, 11/16 | Client will be conducting the interviews in the next week.


Location: Candidate must be located within one hour of the following 6 locations.
  • Philadelphia, PA
  •  Bloomington, MN
  • Houston, TX 
  • Columbus, OH 
  • Tampa, FL 
  • Salt Lake City, UT
 
CSRs handle claims, benefits, enrollment, member portal, ID cards, etc. and work with customers to solve problems. This is a 5 star service that the team is looking to uphold. Tone and empathy are a must for this position. 
 
Qualifications: 
  • Call Center Customer Service, inbound calls required (no telesales or collections) required
  • Looking for excellent Customer Focused competencies - seeking service oriented individuals with strong customer service skills. 
  • Must have empathy and strong problem solving skills.
  • Must have strong verbal and written communication skills. This is a phone based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.
  • Ability to navigate through multiple systems at a time.
 
Preferred qualifications:
  • HS Diploma or GED 
  • 1 years of customer service experience in a call center is required
  • Healthcare industry experience a plus
  • Strong Call Center Customer Service experience (Inbound calls) 
  • Medical background helpful
 
IMPORTANT: 
  • Start Date: Monday, 11/16. 
  • Training will be for 5 – 7 weeks Monday – Friday from 8:30AM – 4:45PM
    • There can be no scheduled time off during the training
  • Candidates must be flexible to work 8:00AM – 9:00PM EST, Monday – Friday (regardless of location)
  • Candidates must pass a CSR assessment and score at least an 80%.
  • 1 year call center experience is required
  • Need to use your own laptop, monitor and headphones. Equipment will not be provided.
 
Please apply with your interest. You may also reach out to me at abaranwal@alphambe.com
 
Thank you,
Ashu
 
We provide a comprehensive package which includes.
Benefits
  • Medical for full time employees
  • Dental, and Vision Insurance
  • Life Insurance, Short-Term Disability, Long-Term Disability, etc.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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