Position Summary
Centroid helps organizations modernize, operate, and support mission-critical business systems across Oracle and multi-cloud environments. We provide advisory, deployment, migration, integration, and managed services, with a focus on strong client service, dependable delivery, and career growth for our employees.
The Senior Manager, Infrastructure Solutions leads a team of technical resources while personally contributing to solution design, sales-cycle execution, and delivery leadership. The successful candidate will balance workload and priorities, mentor staff, approve customer deliverables, develop end-to-end architectures, support discovery and sizing, and serve as a senior escalation point. This is not a management-only position; the role requires the ability to directly perform technical, and presales work across multiple infrastructure and operating-system domains with a primary focus on Oracle Engineered Systems.
JOB TYPE: Ful-time Employee
Travel: 100% remote
3. Core Technology Scope
DomainPlatforms / TechnologiesEnterprise InfrastructureOn-premises compute, storage, and network infrastructureOracle Engineered SystemsExadata, ZFS Storage Appliance, Oracle Database Appliance, and related platformsVirtualizationOracle VM, Oracle Linux Virtualization Manager, KVM, and VMwareOperating systems / Enterprise platformsPrimary : Oracle Linux, RHEL, other Linux distributions
Secondary : Solaris, AIX, and HP-UX
4. Key Responsibilities
People and Resource Management
- Lead and manage technical and presales resources across the defined technology portfolio.
- Assign and balance workload across sales opportunities, customer commitments, and available staff.
- Mentor technical consulting team on an as needed basis.
- Own resourcing conflicts, prioritization decisions, and leadership escalations.
- Report team capacity, performance, and pipeline-support metrics to leadership.
- Provide hands-on coverage for team responsibilities during absences or staffing gaps.
Solution Architecture
- Design end-to-end solutions spanning infrastructure, engineered systems, virtualization, and operating-system platforms.
- Act as Technical Architect on client engagements and ensure team’s project deliverables are meeting technical standards
- Validate solution feasibility, sizing, integration, supportability, and alignment across heterogeneous environments.
- Maintain technical standards and reference architectures used in customer proposals.
- Provide architecture governance and final technical sign-off for complex or high-risk designs.
Presales and Commercial Support
- Lead technical discovery, requirements clarification, sizing, and solution positioning during the sales cycle.
- Create and review Statements of Work, staffing plans, effort estimates, timelines, and responsibility models.
- Create customer-facing and executive presentations that communicate solution value, architecture, scope, assumptions, and risk.
- Create Oracle carts and bills of materials using the Oracle Partner Store or successor tooling.
- Perform Oracle license assessments, including entitlement review, compliance considerations, and sizing for new or renewal licensing.
- Participate in RFP and RFI technical response development and quality review.
Technical Escalation Management
- Serve as a senior escalation point across the covered technology domains.
- Coordinate internal specialists, delivery leaders, and vendor support contacts for issue resolution.
- Conduct root-cause and lessons-learned reviews for major escalations and incorporate improvements into standards and delivery practices.
5. Required Qualifications
- Demonstrated experience leading technical or presales resources in enterprise infrastructure, managed services, systems integration, or consulting environments.
- Hands-on solution architecture experience across compute, storage, networking, virtualization, and operating systems.
- Strong working knowledge of Oracle engineered systems and related infrastructure technologies.
- Proven ability to create and quality-review SOWs, staffing plans, technical proposals, executive presentations, and RFP/RFI responses.
- Experience performing technical discovery, solution sizing, architecture validation, and customer presentations.
- Experience managing technical escalations and coordinating with vendors or OEM support organizations.
- Excellent written, verbal, facilitation, and stakeholder-management skills.
- Ability to manage competing priorities while continuing to contribute directly to technical and presales deliverables.
- Experience with Exadata, Oracle Database Appliance, ZFS Storage Appliance, Oracle Linux, and Oracle Linux Virtualization Manager.
- Experience with VMware, KVM, SPARC/Solaris, AIX, HP-UX, and multi-platform migration or modernization initiatives.
6. Preferred Qualifications
- Knowledge of Oracle licensing concepts, entitlement reviews, compliance assessments, and bill-of-material creation.
- Experience working with Oracle, IBM, HPE, and other enterprise technology vendors.
- Background in consulting, presales engineering, solution architecture, or customer-facing technical leadership.
- Relevant vendor, architecture, operating system, virtualization, or project leadership certifications.
7. Success Measures
Success AreaExpected OutcomeBusiness continuityOwnership of active deliverables, stakeholder relationships, and escalations transitions without material disruption.Deliverable qualitySOWs, staffing plans, presentations, BOMs, and technical responses are accurate, consistent, and ready for leadership or customer review.Architecture governanceComplex solutions receive timely feasibility, sizing, integration, and risk review.Team effectivenessWork is balanced, staff are coached, and backup coverage is available across priority domains.Sales supportTechnical discovery, sizing, and solution positioning are completed in alignment with opportunity timelines.Escalation leadershipMajor technical issues have clear ownership, stakeholder coordination, and documented lessons learned.
