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Field Service Engineer

Role overview

Qualifications

  • Experience with installation, debugging, maintenance, and training of instruments including LC, GC, GCMS.
  • Ability to provide proactive equipment health management services and handle complex technical issues.
  • Skills in customer relationship management and ensuring customer satisfaction.
  • Knowledge of company processes for effective task completion.

Responsibilities

  • Install, debug, and maintain technical support for large customer instruments.
  • Provide proactive device health management and support customer business development.
  • Resolve customer issues promptly to maintain satisfaction.
  • Complete tasks according to company processes.

Key facts

Hard skills

Other skills

  • Problem Solving
  • Customer Service
  • Detail Oriented

About the company

Agilent Technologies logo

Agilent Technologies

Biotechnology

Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio. Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories. Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life. In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.

Company details

Company typeXLarge
IndustryBiotechnology
Company size10001

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Job description

Job Description

1.负责大客户的仪器安装、调试、维修、维护、培训等相关技术支持工作, 包括但不限于LC、GC、GCMS等相关的硬件及相应的软件等;

2.提供主动式设备健康管理服务, 处理复杂技术问题与跨部门协同,推动客户需求闭环管理, 支持客户业务发展与实验室运营, 支持服务合同和业务增长,参与知识沉淀与团队能力建设;

3.及时解决客户问题,确保客户满意度,维护良好客户关系;

4.按照公司流程有效的完成其他各项工作。
 

Qualifications

1.负责大客户的仪器安装、调试、维修、维护、培训等相关技术支持工作, 包括但不限于LC、GC、GCMS等相关的硬件及相应的软件等;

2.提供主动式设备健康管理服务, 处理复杂技术问题与跨部门协同,推动客户需求闭环管理, 支持客户业务发展与实验室运营, 支持服务合同和业务增长,参与知识沉淀与团队能力建设;

3.及时解决客户问题,确保客户满意度,维护良好客户关系;

4.按照公司流程有效的完成其他各项工作。

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
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