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Field Service Engineer

Role overview

Qualifications

  • Bachelor's degree or higher in molecular biology, cell biology, or related biological fields
  • More than 3 years of experience in operating gene and cell analysis instruments, with after-sales service experience preferred
  • Good communication and expression skills, and teamwork spirit
  • Good proficiency in English listening, speaking, reading, and writing

Responsibilities

  • Install, maintain, repair, and provide training for flow cytometers, enzyme imaging instruments, plate washers, and capillary electrophoresis instruments in the region
  • Promptly resolve issues encountered by users during instrument usage
  • Be customer-centric, understand user needs, and gain user recognition through professional service

Key facts

  • Remote from: China
  • Full time
  • Field Solutions Engineer
  • English

Hard skills

Other skills

  • Customer Service
  • Communication
  • Adaptability

About the company

Agilent Technologies logo

Agilent Technologies

Biotechnology

Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio. Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories. Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life. In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.

Company details

Company typeXLarge
IndustryBiotechnology
Company size10001

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Job description

Job Description

岗位职责

•负责区域内流式细胞仪\酶标成像仪\洗板机\毛细管电泳等仪器的安装、维护、维修以及培训等售后工作;

•及时解决用户使用仪器时遇到的问题;

•以客户为中心,了解用户需求,通过专业的服务赢得用户认可。

Qualifications

岗位要求

•分子生物学、细胞生物学等相关生物学专业,本科及以上学历;

•3年以上基因细胞分析类仪器操作经验,有售后服务经验优先;

•具有良好的沟通和表达能力及团队协作精神;

•具有良好的英语听说读写能力;

•能适应高频次的出差节奏。

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

50% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
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