Dividend - Account Success Coordinator

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About Dividend:

Founded in 2013 in San Francisco, Dividend is a leading fintech point-of-sale lender for residential solar and home improvement financing. We created an easy straightforward process that enhances installer’s ability to close deals fast, and help borrowers finance their projects seamlessly.

In May 2022, Dividend Finance became a division of Fifth Third Bank. We understand you’re investing your time, energy and experience into our company, so it’s important to us that we also invest in you. We aim to be the best part of your career journey through career development, a competitive benefits package, a flexible work schedule, a generous time away policy, and a company culture that fosters authentic work relationships, bold ideas, and empowered customers.

Our team is growing:

The account coordinator role collaborates with internal and external stakeholders to oversee and manage installer accounts within Dividend Finance’s network to meet certain goals and deliverables. This role will work with cross-functional teams to mitigate account-level risk, minimize exposure, investigate problems, track progress, and produce reports.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

A day in the life:

• Responsible for overseeing all aspects of an assigned installer account to meet certain deliverables
• Conduct quality reviews of installed PV systems
• Facilitate corrective action with active partners and 3rd party service providers
• Conduct funding reviews at project milestones
• Coordinate and track funding disbursements and reserves
• Collaborate with installation partners to set and meet clearly defined goals and deliverables
• Provide support to Dividend’s installation partners, Complaint Management, and Servicing teams
• Develop and produce weekly reporting at a department level

Our newest teammate will have:

• PV System project management experience
• Bachelor’s degree, preferably in Management, Business, Communication, or a related field, or equivalent work experience
• Sufficient level of technical background knowledge and experience to evaluate and provide analysis and direction to complex issues
• Excellent verbal and written communication skills; ability to clearly articulate ideas
• Excellent interpersonal skills
• Proficiency with Salesforce and Microsoft Office; Excel and Word required

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.