Clinical Applications Analyst II (Epic Homecare)

Job Responsibilities:

List any requirements unique to this position in this department.

• Actively participate and lead in meetings with business teams to elicit and understand business requirements.
• Conduct analyses to report emerging business/system/process needs; escalate complex problems when required.
• Track and drive resolution of needs and requests of business teams within area, in coordination with other IT teams.
• Lead activities related to education of business teams around strategy, services, and capabilities, as well as change management, project management, and communication.
• Support development of presentation materials, documents, etc. for departmental stakeholders.
• Provide inputs for optimization of standardized/pre-described business requirement gathering in assigned area.
• Maintain relationships with key stakeholders and vendors, serving as the frontline point of contact for customers.
• Act as a mentor to others within team regarding own process; and train others in correct execution of the process.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.

Minimum Education and/or Training:

State the minimum education and/or training required.

• Bachelor’s degree in computer science, engineering, business or related field required.
• Master's degree preferred.

Minimum Experience:

State the minimum years of experience required to do this job successfully.

• Minimum requirement: Two (2) years of experience in a client-facing IT role.
• Experience working with structured Software Development Lifecycle (SDLC) methodologies
• Experience leading discussions, identifying and documenting business IT problem statements, business process design and report requirements.
• Dorothy or Homecare Experience preferred

This position may be eligible for remote work. However, St. Jude requires all remote employees to:
-Travel to our Memphis campus for the interview process and/or orientation, if selected
-Travel to Memphis to work on-site for one week per quarter, or as requested based on business needs, if hired.
By applying, you acknowledge and agree to these travel requirements as a condition of employment.

This position is remote within approved U.S. locations. Due to state-specific employment regulations, we are unable to consider applicants currently residing in California for remote work; however, candidates based in California who are willing to relocate to an approved location may be considered.

St. Jude Talent Acquisition does not currently use artificial intelligence (AI) to review, screen, rank, or make hiring decisions regarding employment applications. Applications are reviewed by recruiters and hiring leaders to ensure thoughtful, individualized consideration. This approach reflects our commitment to candidate care and the St. Jude values of Care, Discovery, Integrity, Excellence, Innovation, and Collaboration, while supporting a fair, transparent, and human-centered hiring experience.

As part of the hiring process for certain positions, St. Jude may use HireVue to facilitate candidate interviews. While HireVue provides a technology platform for recording and managing interviews, St. Jude does not currently use HireVue's artificial intelligence features to assess, score, rank, or make hiring decisions about candidates. Interview responses are reviewed and evaluated by recruiters, hiring managers, and interview teams using job-related criteria and human judgment.

Licensure, Registration and/or Certification Required by Law:

List any licensure or certification REQUIRED and/or PREFERRED by federal or state law to do the job.

• None

Licensure, Registration and/or Certification Required by SJCRH Only:

List any licensure or certification REQUIRED and/or PREFERRED by St. Jude to do the job.

Special Skills, Knowledge and Abilities:

List pertinent skills, knowledge and abilities the person should have to be successful in the job.

• Clearly understands and documents business requirements related to own app/domain.
• Translates defined requirements into work products with limited guidance.
• Applies basic consultative skills and knowledge of business/systems analysis tools with limited guidance.
• Promptly and effectively responds to customer queries and requests.
• Explores optimal solutions for customer needs.
• Escalates/redirects effectively for quicker customer support.
• Is aware of interdependencies across work and considers all parts of the work and its impact while executing own work.
• Collaborates across scrum teams and contractors to deliver common team goals.
• Navigates and flexes work style to requirements that can change frequently, continues to communicate and influence others.
• Effectively relays understanding of diverse perspectives.
• Can handle communication upwards and downwards as needed.
• Presents information in a clear, well thought out way and tailored to the audience.
• Shows support for the new direction even when the details have not been finalized.
• Uses a data-driven approach to spot early indications of underperformance and takes corrective actions. Celebrates successes.
• Works with partners in their function to find the best solutions that align with functional priorities. Works effectively to find solutions.
• Understands the task at hand, seeks out information, and draws conclusions from available data to deliver outcomes.
• Adapts quickly to changing priorities to perform as needed in his/her role.
• Remains calm when faced with changes to (and in) his/her work.

Physical Demands and Working Conditions:

List any Physical Demand required of the job (such as the ability to lift 50 pounds)

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel, use hands to finger, handle, or feel; and talk or hear.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet.
• An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.
• The employee must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below or above the work surface.
• Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate. This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Compensation

Explore our exceptional benefits!

We are committed to a human-centered hiring experience. Technology may support portions of our process, but recruiting decisions involve human review and engagement. Learn more about our approach to AI.

St. Jude is an Equal Opportunity Employer

No Search Firms

St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.