Sr Director, Executive Hospitality & Client Experience

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

About the Role

We are seeking an experienced hospitality leader to elevate executive, client, and workplace experiences across a national portfolio of professional office environments. This role is responsible for consulting, designing and delivering luxury-level hospitality programs that reflect the service standards of an industry leading luxury brand while supporting the unique needs of legal, advisory, and corporate environments.

The ideal candidate combines luxury hotel experience, exceptional executive presence, elevated customer service expertise, and a passion for creating memorable customer experiences.

Key Responsibilities

• Lead executive hospitality and client experience programs across multiple locations.
• Develop and maintain elevated service standards for executives, clients, and visitors.
• Curate premium food, beverage, and catering experiences for meetings, events, and executive engagements.
• Partner directly with senior executives and business leaders to anticipate and exceed service expectations.
• Support the development of skills to deliver VIP visits, board meetings, leadership events, and client-facing programs.
• Establish hospitality training, service protocols, and quality standards.
• Support the development of vendor relationships and hospitality partnerships.
• Monitor service performance, guest satisfaction, and continuous improvement initiatives.
• Travel: Up to 35% Domestic Travel

Qualifications

• 8-10+ years of hospitality leadership experience.
• Experience in luxury hotels, resorts, executive conference centers, private clubs, or premium hospitality environments.
• Strong knowledge of food & beverage operations, catering, event execution, and guest services.
• Proven experience delivering high-touch, white-glove customer experiences.
• Exceptional communication, presentation, and relationship management skills.
• Demonstrated ability to interact confidently with C-suite executives and high-profile clients.
• Strong organizational, planning, and project management capabilities.
• Bachelor’s degree in hospitality, Hotel Management, Food & Beverage Management, or related field preferred.

Preferred Background

• Luxury brands such as Ritz-Carlton, Four Seasons, St. Regis, Waldorf Astoria, Mandarin Oriental, or similar.
• Experience supporting legal, consulting, financial services, or Fortune 500 corporate environments.
• Forbes Five-Star or luxury service training experience.

What Success Looks Like

You create experiences that leave lasting impressions. You anticipate needs before they arise, execute flawlessly under pressure, and bring a luxury hospitality mindset to every interaction. Whether supporting a board meeting, welcoming an important client, or designing a workplace hospitality program, you consistently deliver a world-class experience that reflects the highest standards of professionalism and service excellence.

The Compensation range for this role is 175,000 to 185,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.