Administrator, Platform Operations

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking a ServiceNow Administrator with 1-2 years of IT Customer Service experience to join our team. The ideal candidate will have strong customer service, communication and documentation skills as well as experience working with ServiceNow ticketing processes. ServiceNow Administration experience a plus.

ROLES & RESPONSIBILITIES:

Responsibilities of this role include, but may not be limited to, the following:

• ServiceNow Administration: Manage and support the ServiceNow platform, including customizations of applications and modules.
• Incident Management: Troubleshoot and resolve issues related to the ServiceNow platform, ensuring minimal disruption to business operations.
• User Support: Provide technical support and documentation to end-users
• Reporting and Analytics: Create and maintain dashboards and reports to provide insights into system performance and process efficiency.
• Documentation: Develop and maintain comprehensive documentation of configurations, changes, and processes.

QUALIFICATIONS:

• Experience: 1-2 years of experience working with the ServiceNow platform in a client support role.
• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Technical Skills:
  • Exposure in ServiceNow to modules such as Incident Management, Service Portal, and Service Catalog.
  • Knowledge documentation for support team and end users.
  • Knowledge of ITIL best practices and framework.
• Soft Skills:
  • Strong problem-solving, critical thinking and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience: Experience in a technical customer support  role within an enterprise environment.
• Knowledge: Familiarity with additional ServiceNow modules like Problem Management, Change Management, Asset Management, or Customer Service Management.

The Compensation range for this role is 70,000 to 80,000 USD per annum and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.