CSS Support Engineer L2

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations that desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include IT Talent Solutions, Data Delivery & Analytics, Cyber Security, Cloud Migration, Applications and Infrastructure, Software Development, and Finance & Accounting.

M9 Solutions is seeking a CSS Support Engineer L2 to work remotely in support of a contract for a client located in Washington, DC. Must be a U.S. citizen or lawful permanent resident.

Responsibilities

• Serves as a technical liaison for data engineers utilizing Palantir Foundry platform, providing first-line support and guidance.
• Cultivates an in-depth understanding of Foundry applications, leveraging this knowledge to efficiently and satisfactorily address user inquiries.
• Works in tandem with product engineers to pinpoint, diagnose, and resolve bugs reported by users, enhancing overall platform stability and performance.
• Spearheads various support initiatives aimed at amplifying the global support framework for platform users, focusing on scalability and efficiency.
• Contributes to the enrichment of core documentation, filling in gaps and clarifying complex concepts where needed.
• Distills observed trends into actionable feature requests in collaboration with product engineers to steer the continuous evolution of the platform.

Required Skills and Qualifications

• Work Authorization: U.S. citizen or lawful permanent resident.
• Background in Computer Science, Engineering, Information Systems, or other technical field.
• Proficiency in Python and PySpark is essential, with additional skills in SQL, Java, and TypeScript/JavaScript viewed favorably.
• A good grasp of APIs, RESTful services, and development best practices, including code branching and testing.
• Exceptional English writing and communication skills, capable of engaging effectively with clients on intricate and sensitive issues.

Preferred Skills and Qualifications

• Experience with analytical software platforms and large-scale data utilization for solving valuable business problems across any industry or domain.
• Familiarity with advanced data analysis and engineering techniques, enabling users to fully leverage the platform's capabilities.
• Knowledge of development standard practices, including efficient code management strategies such as branching and testing.
• Demonstrated passion for customer support and empowerment, with a primary focus on addressing customer support tickets.
• Prior experience in customer support roles, preferably involving complex software platforms.
• Adaptability in a fast-paced setting, with a product and support landscape that is constantly evolving.
• A self-starter mentality, capable of independent operation and decision-making with minimal oversight.
• Strong organizational acumen and meticulous attention to detail, supported by effective prioritization and task management strategies.
• Experience in streamlining and enhancing support processes is a plus.
• Proven ability to apply analytical software solutions across large-scale data sets to solve significant business challenges in various domains.
• A commitment to continuous learning and growth, with a readiness to rapidly acclimate to the platform and project-specific workflows.
• Comfort in navigating and contributing to a dynamic work environment with shifting objectives and iterative user engagement.

Full-Time Employee Compensation

• M9 Solutions’ pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
• M9 Benefits - https://m9solutions.com/why-join-m9/#our-benefits

M9 Solutions, LLC (M9) is a Federal subcontractor and complies with all applicable federal laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). M9 also adheres to the affirmative action requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), ensuring equal opportunity for protected veterans. If you wish to voluntarily share that you are an individual with a disability, you are welcome to do so at any point in the application or employment process; M9 does not require this information, and it will not affect your candidacy. If you need accommodation during the application process or encounter difficulties using our website, please contact our Human Resources Department at hr@m9solutions.com or 703-936-0880.

M9 Solutions is a proud participant in the Virginia Values Veterans (V3) program and supports the Military Medics and Corpsmen (MMAC) initiative, demonstrating our commitment to hiring and supporting veterans, transitioning service members, military spouses, and dependents. 

With 15+ years of proven delivery and growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diverse perspectives in driving the vision of the company.