Scheduler

Closing Date

Job Title: Scheduler

Location: Durrington, Worthing (Hybrid)

Contract Type: Permanent

Hours: 38

Salary: £29,325.22

About the role:

We have an excellent opportunity here at Southern Water for a Scheduler, if you’re an organised individual who has excellent communication skills, we want to hear from you!

As a scheduler, you will need to create and manage work schedules by deciding how to order both planned & reactive work and influencing what resources are needed to achieve optimum field resource productivity and adherence to service level agreements

What you will be responsible for:

• Scheduling of reactive & planned work during core business hours, ensuring jobs are dispatched in a prioritised manner, and relevant contractors/operational teams are utilised efficiently
• Regular communication with District Managers/Field Performance Managers to review area performance
• Flexible approach to scheduling and reacting to emergency situations, to prevent customer and compliance issues.
• Monitor and manage field team whereabouts to ensure adherence to schedule
• Support and assist the Controller during both normal operations and disruptive events, to deliver the optimum service that meets the needs of the business and our customers.
• To set customer expectations by keeping customers informed of the progress of their enquiry via telephone contact
• To accurately record all information necessary to resolve open work orders, incidents, issues or customer complaints to enable trend and management information.

You will be expected to work 3 days in the Durrington office, and you can work from home the other 2 days.

The office is close to train stations and bus routes, so don’t worry about transport!

The working hours for this role are 07:30am – 16:00 Monday to Wednesday, and 07:30 – 15:00 on Thursday’s and Friday’s!

To be successful in this role, you will have a good customer service background working towards deadline and multiple priorities in a busy environment.

Excellent communication skills using a variety of tolls such as emails, phones, Teams call is key in addition to working on multiple compute systems that we use internally such as Maximo, Lightfoot & Water Works.

A great step into finding a career where you will get the exposure in interpreting management information to find the required resolution by working together with diverse teams and managers within our operations which are largely field based!

Sounds intense? Don’t worry!

We provide a training programme from your day one! Plus, you will be working within a supportive and friendly team that are always keen to help in your journey learning the role.

Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence.

With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.

You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation

“Your potential matters more than a perfect checklist. If this role excites you and you believe you can make an impact, we want to hear from you! Skills can be learned—passion, drive, and fresh perspectives are what truly set candidates apart. Don’t hesitate—take the leap and apply!”

If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com- Introduce Yourself)

Our Commitment to Diversity

We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic.

If you need reasonable adjustments during the recruitment process, please let us know.

Additional information:

In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years.

Appointment to this role is subject to the successful completion of all pre‑employment checks, including security vetting.

Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment.

Some positions may also require higher levels of security vetting, which may involve providing additional documentation.