XTN-2D98886 | HPC INFRASTRUCTURE SUPPORT ENGINEER

We are looking for a reliable and detail-oriented person to join our Infrastructure & Operations team in a data centre support capacity. Day to day, you will help keep hardware logistics running smoothly: tracking shipments, handling RMA paperwork, raising tickets with vendors, and making sure returned servers are
tested and ready before they go back into use.
This is a great entry point into data centre operations for someone who is organised, communicates clearly, and takes pride in getting the details right. You will work directly with our Site Reliability Engineer, Michael Scholz, and the wider Infrastructure & Operations team — the people in Europe doing the physical work
depend on you to keep their paperwork and parts pipeline clean.

•  Health Insurance/HMO 
•  Enjoy unlimited MadMax Coffee
•  Diverse learning & growth opportunities
•  Accessible Cloud HR platform (Sprout)
•  Above standard leaves

The main responsibilities of a HPC INFRASTRUCTURE SUPPORT include:

• Respond to and manage customer support tickets in a timely, professional manner.
• Perform initial troubleshooting for Linux systems, virtualization platforms, and network-related issues.
• Coordinate with on-site data center technicians (“smart hands”) to execute tasks such as hardware checks, cabling, and device resets.
• Escalate issues to higher-level support or engineering teams as needed, providing clear documentation.
• Monitor system alerts, logs, and dashboards to proactively identify issues.
• Contribute to internal knowledge base and process improvements.
• Ensure high standards of reliability, accountability, and confidentiality in all work.

•2-3 years experience as Help Desk L1, Service Desk / NOC role
•Knowledge in Linux - fundamentals - basic only
•Experience with using Ticketing Systems (any) ; Ticket Management (Jira - preferred)
•Good com skills

•Experience with  Cloud systems - Hypervisors and Baremetal - nice to have
•RMA (Return Merchandise Authorization )  - nice to have

L-PIC Certification (Linux professional certification) is a plus

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