ServiceNow CMDB Lead Developer

The Opportunity:
CACI is seeking a ServiceNow CMDB Lead Developer to support the Enterprise Information Technology as a Service (EITaaS) program for the Department of the Air Force. The Lead Developer will provide technical leadership for the development, integration, configuration, and sustainment of the enterprise ServiceNow Configuration Management Database (CMDB) and associated IT Operations Management capabilities. This role will lead technical development activities supporting ServiceNow Discovery, Service Mapping, enterprise data integrations, CMDB data quality, Configuration Item relationships, and other capabilities required to maintain an accurate and reliable enterprise CMDB. The Lead Developer will work closely with architects, business analysts, platform teams, Government stakeholders, and other developers to translate requirements and technical designs into scalable ServiceNow solutions that support enterprise operations and mission requirements.

Responsibilities:
In this role, you will serve as the Lead ServiceNow Developer supporting the EITaaS enterprise CMDB capability. You will provide technical leadership for the design, development, configuration, integration, testing, troubleshooting, deployment, and sustainment of ServiceNow CMDB and ITOM capabilities.

You will work closely with the CMDB Solution Owner, ServiceNow architects, Government stakeholders, business analysts, platform teams, and other technical teams to implement solutions supporting enterprise Discovery, Configuration Item population and reconciliation, Service Mapping, data integrations, CMDB health, and data quality.

The Lead Developer will provide hands-on technical leadership for ServiceNow Discovery and related enterprise integrations, including troubleshooting complex Discovery, credential, MID Server, data source, identification and reconciliation, scripting, and integration issues. The role will provide development guidance to other team members and ensure technical solutions align with approved architecture, ServiceNow best practices, security requirements, and program objectives.

• Lead ServiceNow development activities supporting the enterprise CMDB and ITOM capabilities.

• Design, develop, configure, test, deploy, troubleshoot, and maintain ServiceNow CMDB and ITOM solutions.

• Provide technical leadership for ServiceNow Discovery, Service Mapping, MID Server, and related integration capabilities.

• Develop and maintain integrations between ServiceNow and authoritative enterprise data sources.

• Support Configuration Item identification, reconciliation, relationships, normalization, and CMDB data quality.

• Troubleshoot complex ServiceNow Discovery, CMDB, integration, scripting, and platform issues.

• Translate approved business requirements, technical requirements, and architectural designs into technical solutions and development tasks.

• Provide technical direction, development guidance, code review, and mentoring to other ServiceNow developers.

• Collaborate with architects, business analysts, platform teams, Government stakeholders, and technical subject matter experts to develop and implement enterprise solutions.

• Develop and maintain Business Rules, Script Includes, Scheduled Jobs, APIs, workflows, and other ServiceNow platform components.

• Develop and support REST, SOAP, and other ServiceNow integration technologies.

• Support ServiceNow Identification and Reconciliation Engine processes and Configuration Item lifecycle management..

• System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP 

• Strong communication, Strong presentation and writing skills 

• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members 

• Understands technical and functional design requirements related to ServiceNow. 

• Support technical documentation and contract deliverables associated with the CMDB and ServiceNow solution

• Build custom dashboards based on custom application data models and external data sources 

• Customize and configure workflows and define notifications as part of custom workflows in applications 

• Leads integration of new products based on client requirements. 

• Address problems of systems integration, compatibility and multiple platforms. 

• Consult with project teams and end users to identify application requirements. 

• Assist in the evaluation and recommendation of application software packages, application integration and testing tools. 

• Ensure development activities align with ServiceNow best practices, enterprise architecture, cybersecurity requirements, and established CMDB governance
• Participate in development of software user manuals and technical reports. 
  
  

Qualifications:
Required: 

• • 15+ Years relevant experience (a Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
  • US Citizen with the ability to obtain a Secret clearance.
  • Advanced hands-on ServiceNow development experience.
  • Demonstrated experience with ServiceNow CMDB and ITOM Discovery.
  • Experience implementing and supporting ServiceNow Discovery in large enterprise environments.
  • Experience with ServiceNow Service Mapping.
  • Experience with MID Server configuration, troubleshooting, and administration.
  • Experience with ServiceNow Identification and Reconciliation Engine processes.
  • Experience developing and troubleshooting ServiceNow integrations.
  • Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs, and other scripted components of the ServiceNow platform.
  • Experience with ServiceNow client-side and server-side JavaScript and ServiceNow APIs.
  • Experience with REST, SOAP, XML, HTML, AJAX, and other web-based integration technologies.
  • Strong understanding of CMDB concepts, Configuration Item relationships, data quality, identification, reconciliation, and lifecycle management.
  • Strong understanding of ITSM, ITOM, and ITIL concepts.
  • Experience investigating and resolving complex technical and data issues.
  • Experience working within the software development lifecycle and Agile development environments.
  • Ability to provide technical leadership and guidance to other developers.
  • Strong troubleshooting, analytical, communication, and technical documentation skills.
  • Ability to work effectively with technical teams, business analysts, senior leadership, Government stakeholders, and end users.
  • Ability to obtain and maintain the required Department of Defense security clearance.
  • At least one of the following ServiceNow certifications preferred:
  • Certified ServiceNow Administrator
  • Certified ServiceNow Application Developer
  • Certified Implementation Specialist in Discovery, Service Mapping, ITSM, or another applicable ServiceNow product area 

What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.