Commercial Account Manager

Location: Malta

Our client, a fast-growing international Fintech company specialising in payments and financial operations technology, is seeking a commercially driven Commercial Account Manager to join its team in Malta.

The company provides innovative solutions that help businesses streamline and automate their financial operations, including managing payments across multiple bank accounts, payment methods and currencies.

This role offers an opportunity to take ownership of an existing portfolio of B2B clients, with a strong focus on revenue growth, account expansion, upselling and cross-selling. The successful candidate will also contribute to new business development, identifying opportunities to expand the company's client base.

Working closely with senior leadership and reporting directly to the CEO, the Commercial Account Manager will play an important role in driving the company's continued international growth.

Key Responsibilities

• Manage and develop a portfolio of existing B2B clients, taking ownership of revenue growth and account expansion.

• Identify and execute upselling and cross-selling opportunities by understanding clients' business requirements, payment flows and growth objectives.

• Develop and maintain a strong pipeline of commercial opportunities, ensuring accurate forecasting and successful deal closures.

• Identify underutilised accounts and implement strategies to increase product adoption and revenue.

• Proactively identify clients at risk of churn and develop effective retention strategies.

• Oversee the commercial aspects of customer onboarding, ensuring a smooth transition and strong foundation for long-term relationships.

• Build and maintain trusted relationships with key stakeholders, including finance professionals, senior management and decision-makers.

• Generate new business opportunities through referrals, existing client relationships and targeted prospecting activities.

• Manage the full sales cycle for new business opportunities, from initial engagement through negotiation and contract signing.

• Encourage satisfied clients to become advocates for the company's solutions, generating further business opportunities.

• Collaborate with internal product and leadership teams, sharing customer feedback and market insights to support continuous improvement.

Requirements

• Minimum of 3 years' experience in a B2B commercial role, such as Account Management, Business Development, Sales or Customer Success, with direct responsibility for revenue generation.

• Proven track record of achieving commercial targets through account expansion, upselling and cross-selling.

• Experience working within a technology-driven environment, ideally within Fintech, Payments or Financial Services.

• Strong commercial awareness, with the ability to negotiate effectively and close deals.

• A proactive, business development-oriented mindset, with the confidence to identify and approach new prospects.

• Strong analytical skills and the ability to use data to identify opportunities and support commercial decisions.

• Excellent relationship-building, communication and stakeholder management skills.

• Ability to prioritise effectively and manage multiple accounts and commercial opportunities simultaneously.

• Strong attention to detail, problem-solving skills and a results-oriented approach.

• Excellent written and spoken English.

• Self-motivated, adaptable and comfortable working in a fast-paced, growing business.

• Experience using CRM systems, particularly Zoho, would be considered an advantage.

What's on Offer

• Competitive salary package with an attractive commission structure.

• Health insurance.

• Flexible working hours.

• Opportunity to join a growing international Fintech company.

• Direct exposure to senior leadership and the opportunity to make a tangible impact on commercial growth.