National Accounts Customer Service Representative

Position Overview

dormakaba is seeking a National Accounts Customer Service Representative base remotely in the US (preferably in the Eastern or Central time zone). The National Accounts Customer Service Representative is responsible for cultivating positive relationships with key customers through direct communication, dispatches technicians and subcontractors nation-wide, and follows through on the service requirements of each call.

HIRING SALARY RANGE: Base Hourly Salary $20.00 - $24.00 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

What you will do

• Accepts and dispositions in-bound service calls
• Dispatches service calls to relevant service branches/technicians, and sub-contractors
• Maintains and documents communication with customers on issues of importance such as ETA, approvals, and correctly submitting information in customer portals
• Efficiently transitions information to dispatchers and CSRs on different shifts
• Creates and analyzes reports for monthly/quarterly account productivity

What we require

• 2 + years of customer service or dispatching
• High School or equivalent
• Willing to be on call once a month

What we prefer

• Industry experience
• Computer proficiency
• A good understanding of Microsoft Word, Excel, and Outlook email

What we offer

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options.  No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One
• Supporting your career development with our Tuition Reimbursement Program
• Robust culture supporting internal advancement with our Learn and Grow Program
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter – apply now!

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