Seasonal Email Customer Support Specialist

Seasonal Email Customer Support Specialist

Join Foundever and be an integral part of one of the world’s fastest-growing financial brands! As a valued team member, you will deliver exceptional personalized service and assist customers through email, and messaging. You will ensure a smooth experience by guiding customers through tax platforms and procedures. Join our team of exceptional customer service experts today! Please note that this is a seasonal position ending in April. 

If you reside within 50 miles of one of our Foundever on site locations, you will be prioritized for consideration for that role.

Why You Should Join Us

• $15/H  
• Join a supportive community focused on engagement and recognition 
• Internal growth opportunity, 93% of our management team is promoted from within 
• Hands-on paid classroom-style training, as well as ongoing job specific training   
• Employee discounts and referral bonuses 

What We Are Looking For

• Background in providing Square support from various industries including retail, banking, or any other type of Square service is an asset 
• Must legally be able to work in the US 
• Must be at least 18 yrs of age 
• Highschool diploma or equivalent  
• The flexibility to work various shifts, including evenings and weekends 
• Must pass a background check 

Key Skills and Responsibilities

• Excellent listening and communication skills both written and verbal 

• Ability to multitask and navigate between screens efficiently while assisting customer 

• Strong communication and computer skills 

About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Military Friendly 

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.