VOIP Engineer II

About the Job

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. 

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. 

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. 

Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com. 

General summary:

The VOIP Engineer II ensures the uptime, performance, resource availability, and security of the organization's voice, video, and data networks within operational guidelines. Working under moderate supervision, this role is responsible for planning, implementing, installing, configuring, and maintaining VoIP, collaboration, and video conferencing systems for both on-premises and cloud environments.

The VOIP Engineer II creates and analyzes physical and logical diagrams of network device connections to design and maintain effective voice solutions. This includes supporting Tier-2 escalations, managing carrier accounts and circuits (e.g., SIP and PRI PSTN), and consulting with departments to design and implement solutions for contact centers and video conferencing requirements.

Key duties include troubleshooting performance issues, providing on-call support, configuring complex system software, and determining capacity needs for current and future network requirements. The role also focuses on documenting systems, training users, and collaborating with network teams to support infrastructure stability and performance.

Duties and Responsibilities:

• Ensure uptime, performance, resource availability, and security of the organization’s voice, video, and data networks in accordance with operational guidelines.
• Plan, implement, install, configure, and maintain VoIP, collaboration, and video conferencing systems across on-premises and cloud environments under moderate supervision.
• Create, analyze, and maintain physical and logical diagrams of network device connections to design effective and scalable voice solutions.
• Provide Tier-2 escalation support, troubleshooting complex voice and video system issues to ensure timely resolution and minimal downtime.
• Manage carrier accounts and circuits, including SIP trunks and PRI PSTN connections, ensuring service reliability and compliance.
• Consult with various departments to design and implement voice and video solutions tailored to contact center and conferencing needs.
• Troubleshoot and resolve performance and connectivity issues related to voice and video communication systems.
• Provide on-call support coverage, responding promptly to incidents and emergencies affecting communication systems.
• Configure complex system software and hardware components to optimize voice and video network performance.
• Assess and determine current and future capacity requirements to support network growth and evolving business needs.
• Document system configurations, processes, and troubleshooting procedures to maintain accurate technical records.
• Train end-users and technical staff on voice and video system functionalities and best practices.
• Collaborate closely with network teams and other IT groups to maintain infrastructure stability, security, and performance.
• Perform other duties as assigned to support the organization’s voice and collaboration technology needs.

EDUCATION:

• Bachelor's Degree or equivalent combination of education and experience.

CERTIFICATIONS/LICENSES:

• Platform-centric Certification

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Reliable high-speed internet connection is required for all remote/hybrid positions. 
• Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities. 
• A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.

Benefits

The base compensation range for this position is:

Compensation ranges could be hourly or salary depending upon the exempt status of the posted position.

Beginning compensation is determined based on objective factors such as location, qualifications, skills, certifications, and experience. Typically, a candidate is hired in the lower to midpoint of the range; the top end of the range is reserved for candidates with extensive specialized experience and mastery within the role. Compensation may increase over time based on performance, experience, and tenure.

Compensation is only part of Ovation's total compensation package. Some additional benefits offered to full-time associates are:

• Comprehensive health and wellness benefits such as medical, dental, vision, life insurance, short and long-term disability coverage
• HSA with employer contributions, flexible spending accounts for health care, and dependent care accounts
• Wellness platform with premium incentives
• Employee assistance support and additional voluntary supplemental plans including accident, critical illness, hospital indemnity, and child disability insurance
• Robust and flexible paid time off offerings and company paid holidays
• 401(k) plan with discretionary employer match opportunities
• Professional development opportunities
• Company issued equipment