Payroll Support Manager

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

Help at Home is seeking an experienced, detail-oriented, and technology-driven Payroll Support Manager to support payroll issue resolution, system improvements, compliance, reporting, and process optimization.

Our Benefits: 

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

What You'll Do:

Payroll Operations & Service Delivery

• Support resolution of complex payroll issues and escalations, ensuring timely and accurate solutions.

• Oversee payroll service tickets, monitor service levels (SLAs), and identify opportunities to improve response times and employee satisfaction.

• Analyze recurring payroll and timekeeping issues, identify root causes, and implement sustainable solutions.

• Serve as a payroll subject matter expert and resource for internal teams.

Payroll Systems & Technology

• Support payroll system enhancements, upgrades, integrations, testing, and implementation activities.

• Partner with HRIS, IT, Finance, and external vendors to troubleshoot issues and improve system functionality.

• Ensure accuracy and integrity of data across payroll and timekeeping.

• Support system testing, validation, and resolution of technical issues.

Compliance, Controls & Audit Readiness

• Maintain strong payroll controls, compliance processes, and audit-ready documentation.

• Coordinate payroll reporting, reconciliations, and supporting documentation for internal and external audits.

• Identify compliance risks, process gaps, and control weaknesses and implement corrective actions.

• Collaborate with Finance, Tax, Compliance, and Internal Audit to support regulatory requirements.

Process Improvement & Projects

• Support initiatives focused on payroll accuracy, automation, operational efficiency, and reducing manual processes.

• Analyze payroll data and workflows to identify trends, risks, and improvement opportunities.

• Support payroll-related system implementations, acquisitions, integrations, and organizational changes.

• Develop and maintain standardized procedures, workflows, and process documentation.

Reporting, Analytics & Collaboration

• Utilize advanced Excel, Power BI, and reporting tools to analyze payroll metrics, identify discrepancies, and drive data-informed decisions.

• Monitor operational performance, service levels, and vendor effectiveness.

• Communicate payroll risks, trends, project updates, and recommendations to leadership.

• Build strong partnerships across Payroll and Timekeeping.

• Provide guidance and training to associates on payroll processes, systems, and best practices.

What You'll Bring:

• Strong knowledge of payroll operations, timekeeping systems, compliance, and internal controls.

• Advanced proficiency in Microsoft Excel and Power BI, including data analysis, reporting, and automation.

• Proven ability to troubleshoot complex payroll issues, identify trends, and implement process improvements.

• Experience with payroll system enhancements, integrations, testing, and reporting.

• Strong organizational, problem-solving, and communication skills with the ability to manage competing priorities.

• Ability to collaborate across departments, support projects, and drive operational efficiencies.

Education and Experience:

• Bachelor's degree in Accounting, Finance, Business Administration, Human Resources, or related field preferred.

• Minimum of five (5) years of payroll operations experience, preferably in a high-volume, multi-state environment.

• Experience with payroll systems, compliance, reporting, audits, and process improvements required.

• Demonstrated experience managing complex payroll escalations and collaborating with cross-functional teams.

• Prior project leadership, employee training, or mentoring experience preferred.

• Certified Payroll Professional (CPP) designation a plus.

Physical Requirements:

• Sedentary – ability to remain in a stationary position for extended periods of time.
• Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements:

• Up to 10% travel required based on business needs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.