Financial Clearance Representative L3 (Financial Counselor)

Looking to join our dynamic team at Ohio State University Physicians where excellence meets compassion?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

• Contacts patients or their designees to collect accurate coverage information.
  • Uses integrated health information systems and telephone technology with customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated, and seamless entity.
  • Performs an accurate search for patient in EPIC data base, thus, reducing the number of duplicate patient records. Assesses the patient’s financial ability to pay for services, referring patients to financial counseling staff when appropriate.
  • Sends eligibility requests to all payors to verify accurate and current coverage.
  • Assists uninsured patients with Presumptive Medicaid, Financial Assistance and HCAP applications as applicable.
  • Interacts and maintains excellent working relationships with medical staff, referring physicians, and their designees.
  • Provides timely and appropriate hand off to the contact center when patient is cleared and ready to be scheduled.
  • Displays the highest level of customer service, attentiveness, and consideration possible in all cases, keeping within the standard set by the Office of Compliance and HIPAA in reference to confidentiality.
  • Alerts management of problems with systems and workflow.
  • Creates estimates and collects copayments and deposits as necessary.
  • Provides comprehensive education to patients on estimated liabilities and benefits.
  • The ability to perform the duties of FCR Pre-Reg and FCR OON/Special Coverages/Pre-Cert to assist in those areas as assigned.
  • Other duties as assigned.

• Associates Degree or higher or High school diploma/GED with 2+ years of experience in insurance, healthcare, or related field.
• Excellent customer service skills coupled with enthusiasm and compassion along with the ability to work in a fast paced environment.
• Exceptional verbal and written communication skills.
• High level of interpersonal skills to handle sensitive, confidential situations and establish effective working relationships with patients, physicians, team members, and others throughout the organization.
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with physicians, co-workers and supervisors, and politeness to customers, vendors, and patients.
• Ability to escalate issues if necessary.
• Experience with PC applications including MS Office and Internet.
• Ability to maintain employer training requirements.