PCMI is a fast-growing global SaaS company and a market leader in extended warranty, F&I, and service contract administration. Our platform automates the entire product lifecycle for customers worldwide — and we're just getting started. With teams across North America (US & Canada), Europe (Poland), and Asia (India), we're modernizing our architecture, embedding AI across our products, and scaling to meet growing demand. We move fast, we build with purpose, and we're hiring leaders who want to shape what comes next.
What You’ll Do
The Project Manager role plays one of the most important parts in PCMI’s customer experience lifecycle, getting our new customers - who have invested their time, resources, and trust in us - fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience.
In this role, you will:
- Deliver our software solutions in time and on budget, being on top of project status and always being proactive in driving issue resolution forward
- Demonstrate multi-disciplinary team leadership by effectively utilizing internal and external resources
- Build Trusted Advisor relationships with clients while performing project management best practices throughout the course of all project phases
- Communicate and gather requirements from key stakeholders to formulate a business vision and determine the scope of the project
- Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones, and ensuring customer and project success
- Strong focus on maintaining client satisfaction, enhancing the PCRS package, and communicating successfully to the development team
- Create implementation plans and manage changes to project scopes, schedules, and costs using appropriate verification processes
- Proactively monitor clients’ transactions and processes, perform analysis, and provide recommendations to necessary parties to ensure customer satisfaction with PCMI products and services
- Represent the company at industry conferences and events as needed
What You’ll Need to Join Our Team
- Bachelor’s Degree in Computer Science, Business, Engineering, Information Technology, or related field or equivalent work experience.
- PMP Certified, preferred.
- 1-2+ years as a customer facing Project Manager implementing SaaS solutions.
- Experienced in resource scheduling, utilization targets, owning a budget, and have worked extensively in Professional Services.
- Passionate about customer success, building relationships, and learning.
- Implementation experience with 4 month or longer deployment timelines that include data conversions and process improvement, preferred.
- Complete knowledge and understanding of the software development lifecycle (SDLC).
- Expertise in creating technical documentation, functional design documents, and workflow processes.
- Competent with application software implementation and testing practices.
- Available for flexible national and international travel to client sites; approximately 10-20%
Why Work For Us
- Competitive Compensation from $90,000-$100,000
- Comprehensive Benefit Package**
- Health, Dental & Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Short & Long Term Disability Insurance
- Company-paid Life Insurance
- Voluntary Life Insurance
- Voluntary Accident Insurance
- Employee Assistance Program
- 401k with generous Company Match
- Commuter Benefits
- Paid Time Off accrued per pay period
- 10 Paid Holidays
- Paid Parental Leave
- Professional Development Opportunities
- Employee Events
- Wellness Programs
- Employee Discount Programs
*Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.
**Eligible to enroll the first day of employment for immediate coverage.
Although the role is open to remote candidates, PCMI can only hire employees in the following states:
- AL, CT, FL, GA, IL, KY, LA, MA, MI, MO, NC, NE, NH, NM, OH, PA, SC, TX, WI
Note: It is required for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area.
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