Position Purpose:
Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and supports the care team to identify member community support and provide health education as appropriate.
Education/Experience:
Requires a High School diploma or GED
Requires 1 – 2 years of related experience
Provides support to members to connect them to known community and care resources in a cost- effective manner
Supports the coordination of community outreach resources available to members and promotes awareness of care/services
Serves as support for members on community and care resource inquiries and opportunities available to members
Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection
Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements
Provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support
Conduct non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization
Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization
Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach
May make visits to individual homes and/or community organizations
Working Knowledge of Social Determinants of Health (SDOH) barriers
Performs other duties as assigned
Complies with all policies and standards
MINIMUM QUALIFICATIONS
Education and Experience
• Requires a High School diploma or GED
• Requires 1 – 2 years of related experience
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
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Story Behind the Need
- What is the purpose of this team?
- What is driving this need? (ex. Backfill for FTE or CW, new project, business growth)
- Describe the surrounding team (team culture, work environment, etc.) & key projects.
- Do you have any additional upcoming hiring needs, or is this request part of a larger hiring initiative?
Conducting eye exams and bone mineral density scan at community events and in members’ homes
Medicare Stars Performance
Individual working independently to outreach to members, schedule appts, and conduct screenings
This is a one-time hiring event
Typical Day in the Role
- Walk me through the day-to-day responsibilities and a description of the project (Outside of the Workday JD).
- What are performance expectations/metrics?
- What makes this role unique?
Individual would be trained on the use of the mobile retinal eye camera and mini omni (bone mineral density scanner). Once trained, this individual will have a list of specific members needing these screening. Telephonic outreach will be made to schedule a time to meet in the home or at a community location to conduct the screening. Person is expected to active each day either making calls or conducting screenings.
Candidate Requirements
Education/Certification
Required: HS diploma o GED
Preferred:
Licensure
Required: Valid driver’s license
Preferred:
Years of experience required: 1-2 years of related experience. Preference given to medical assistants or individuals with patient care experience
Disqualifiers:
Additional qualities to look for:
- Top 3 must-have hard skills stack-ranked by importance
1
Experience using a retinal eye camera
2
Experience using a bone mineral density scanner
3
Medical & patient experience
Candidate Review & Selection
- Shortlisting process
- Candidate review & selection
- Interview information
- Onboard process and expectations
Projected Manager Candidate Review Date:
1-2 days post shortlisting
Type of Interviews:
Teams – camera on
Required Testing or Assessment (by Vendor):
Next Steps
- Do you have any upcoming PTO?
no
- Colleagues to cc/delegate
Include Arianne McAbee and Kim Hoffman
