Email Security Support Engineer

Company Description

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

 Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024 and Newsweek’s 2025 list of Americas Best Cybersecurity Companies. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Job Description

Please note that we are open to 100% remote.

We are looking for a Technical Support Engineer to join our Email Security Team.

Do you have a passion for customer service and solving complex technological challenges with a proactive approach to a constant improvement? Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.

As a Technical Support Engineer, you will be a core team-member responsible for:

• Track and triage customer support tickets
• Interact with customers for analysis and resolution
• Troubleshoot problems and identify solutions
• Collaborate with our software engineers to help resolve problems 
• Maintain customer satisfaction while advocating quality in every aspect
• Help drive the future of the product by collaborating with our engineering and product teams
• Play a crucial role in incident management response

Qualifications

• Experience in Python, Bash and Powershell
• Experience with querying using SQL
• Experience in supporting SaaS-based products
• Experience in working with a ticket/case management system (eg: Jira, Zendesk)
• Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
• Proficient at managing your own time and priorities and has a “let’s get it done” attitude  
• Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment
• Adept at working remotely

It would be great if you also have:

• Experience of working with email security/mail flow
• Experience of working with Microsoft Exchange, Active Directory, ADFS or Office365
• Knowledge of HTTP/S. SMTP, DNS, LDAP or similar protocols
• Bachelor’s Degree in Computer Science or a related field a plus
• Team player spirit!
• Believe in learning new things every day.
• This position is published in multiple territories, your ability to work without sponsorship from an employer for now or in the future for which the country you apply is required. 

EOE M/F/Veterans/Disabled

Additional Information

All your information will be kept confidential according to EEO guidelines.