Maintenance Supervisor

SoftBank Robotics America (SBRA), a member of the SoftBank Group, develops and deploys intelligent robotics solutions at the intersection of artificial intelligence, automation, and real-world business applications. Our technology supports organizations across industries, including hospitality, retail, healthcare, logistics, facilities management and construction, in improving operational efficiency and enhancing customer experiences through robotics and automation. As we continue to scale our presence in physical AI and advanced automation, we are building a collaborative, high-performance environment that values curiosity, operational excellence, and disciplined execution.

SoftBank Robotics America (SBRA) is seeking an experienced Maintenance Supervisor to lead maintenance execution and equipment reliability across automated systems, robotics, and supporting operational equipment. This role is responsible for supervising maintenance personnel, ensuring preventive and corrective maintenance is completed safely and effectively, minimizing equipment downtime, and continuously improving maintenance performance.

The Maintenance Supervisor will serve as a key connection between Maintenance, Operations, Engineering, and other technical teams, ensuring equipment issues are addressed with the appropriate urgency while identifying opportunities to improve long-term reliability.

The ideal candidate is a hands-on maintenance leader with experience supporting complex mechanical, electrical, and automated equipment. They combine strong technical troubleshooting capabilities with effective people leadership and are comfortable operating in a fast-paced, evolving environment.

Key Responsibilities

Maintenance Execution & Equipment Reliability

• Lead day-to-day preventive, predictive, and corrective maintenance activities for robotics, automated systems, industrial equipment, and supporting infrastructure.
• Ensure preventive maintenance, inspections, repairs, and planned maintenance activities are completed safely, accurately, and on schedule.
• Coordinate response to equipment failures and operational issues to restore equipment safely and minimize downtime.
• Monitor equipment condition and recurring failures to identify reliability risks and opportunities for improvement.
• Lead or participate in root cause analysis for significant or repetitive equipment failures and ensure corrective actions are implemented.
• Support equipment commissioning, startup, upgrades, modifications, and operational handoffs to ensure systems are maintainable and service ready.
• Drive a proactive maintenance approach focused on equipment reliability rather than reactive repair.

Team Leadership & Development

• Provide daily leadership, work direction, coaching, and technical support to maintenance technicians and other assigned resources.
• Assign and prioritize maintenance work based on safety, equipment criticality, operational impact, and business needs.
• Develop technician capabilities through coaching, technical training, knowledge sharing, and hands-on troubleshooting support.
• Reinforce accountability for safety, work quality, documentation, and timely completion of assigned maintenance activities.
• Coordinate maintenance coverage to support planned maintenance, operational requirements, equipment outages, and urgent repairs.
• Foster a collaborative, safety-focused, and continuous-improvement culture within the maintenance team.

Troubleshooting & Technical Support

• Lead and support troubleshooting of mechanical, electrical, controls, automation, and electromechanical equipment issues.
• Use equipment history, technical documentation, maintenance data, and field observations to diagnose failures and determine appropriate corrective actions.
• Partner with Engineering and technical specialists when equipment issues require advanced troubleshooting, software or controls support, or design modifications.
• Support equipment including motors, sensors, drives, electrical systems, PLC-controlled equipment, robotics, and other automated technologies as applicable.
• Provide field feedback to Engineering and Operations to improve equipment reliability, maintainability, and future system designs.

Maintenance Management & Performance

• Ensure work orders, inspections, equipment history, repair information, and maintenance activities are accurately documented within the CMMS or applicable maintenance system.
• Monitor maintenance performance indicators such as preventive maintenance completion, equipment availability, downtime, recurring failures, response time, and maintenance backlog.
• Identify maintenance trends and implement improvements that increase equipment uptime and reduce repeat failures.
• Partner with Maintenance Planning to ensure labor, tools, parts, vendors, documentation, and equipment access are available for scheduled maintenance.
• Help develop and continuously improve maintenance procedures, troubleshooting guides, checklists, and equipment standards.

Parts, Vendors & Resource Coordination

• Coordinate third-party contractors, equipment manufacturers, and specialized service providers as required.
• Ensure vendors and contractors comply with SBRA safety, quality, documentation, and site requirements.
• Support management of critical spare parts, maintenance materials, tools, and equipment needed to maintain operational readiness.
• Identify critical spare-parts requirements based on equipment history, failure risk, lead times, and operational impact.
• Support repair-versus-replace decisions and maintenance cost improvements while maintaining safety and equipment reliability.

Safety & Compliance

• Promote a strong safety culture and ensure maintenance activities comply with company policies, site requirements, manufacturer recommendations, and applicable regulations.
• Ensure proper use of lockout/tagout (LOTO), PPE, electrical safety practices, and other required safe-work procedures.
• Conduct or participate in maintenance safety reviews, equipment inspections, incident investigations, and corrective-action activities.
• Ensure maintenance personnel and contractors understand and consistently follow established safety procedures.
• Maintain accurate and audit-ready maintenance and safety documentation.

Cross-Functional Collaboration

• Partner closely with Operations, Engineering, Maintenance Planning, Deployment, Procurement, and other teams to coordinate maintenance activities and minimize operational disruption.
• Communicate equipment status, downtime, maintenance priorities, risks, and escalations clearly to appropriate stakeholders.
• Coordinate maintenance requirements during new equipment installations, commissioning, and operational handoffs.
• Participate in continuous-improvement initiatives focused on safety, reliability, serviceability, operational performance, and total cost of ownership.

Required

• 5+ years of maintenance experience in robotics, automation, manufacturing, industrial equipment, material handling, construction equipment, facilities, or another equipment-intensive environment.
• 5+ years of experience supervising or leading maintenance technicians, contractors, or technical teams.[FS1] 
• Strong knowledge of preventive, predictive, and corrective maintenance practices.
• Demonstrated experience troubleshooting mechanical, electrical, electromechanical, or automated equipment.
• Experience using a CMMS or computerized maintenance/work-order management system.
• Experience coordinating maintenance schedules, work orders, contractors, spare parts, and competing maintenance priorities.
• Working knowledge of industrial safety practices, including lockout/tagout (LOTO) and safe equipment maintenance procedures.
• Ability to read and interpret equipment manuals, technical documentation, schematics, drawings, and maintenance procedures.
• Demonstrated ability to identify recurring equipment failures and support root cause analysis and corrective actions.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to prioritize effectively in a fast-paced environment where operational requirements may change quickly.

Preferred

• Associate degree, bachelor's degree, technical certification, apprenticeship, or vocational training in Industrial Maintenance, Engineering Technology, Electrical/Mechanical Technology, Mechatronics, Automation, or a related field. Equivalent relevant experience will also be considered.
• Experience supporting robotics, autonomous equipment, automated material-handling systems, conveyors, industrial automation, or other complex electromechanical systems.
• Working knowledge of PLC-controlled equipment, motors, sensors, VFDs, industrial controls, electrical systems, or industrial networks.
• Experience with reliability-centered maintenance, predictive or condition-based maintenance, root cause analysis, or similar reliability methodologies.
• Experience supporting equipment commissioning, startup, deployment, or operational handoff.
• Experience monitoring maintenance KPIs and using maintenance data to improve equipment reliability and team performance.
• Relevant maintenance, electrical, controls, reliability, or safety certifications are a plus.

Ideal Candidate Profile

The ideal candidate is a hands-on maintenance leader with strong technical judgment and a proactive approach to equipment reliability. They have experience leading technicians in an environment where equipment availability directly affects operations and understand how to balance safety, uptime, maintenance quality, and business priorities.

They are comfortable troubleshooting mechanical, electrical, controls, and automated equipment while knowing when an issue requires escalation to Engineering, an OEM, or another technical specialist. Rather than repeatedly responding to the same equipment failures, they use maintenance data, equipment history, and root cause analysis to identify underlying problems and implement sustainable improvements.

The strongest candidate will also be an effective people leader who develops technicians, creates accountability, and builds consistent maintenance practices. Experience with robotics, automation, autonomous equipment, or other sophisticated electromechanical systems is highly desirable.

This individual should be comfortable working in a dynamic, growing environment where processes and technologies continue to evolve. They bring structure without unnecessary complexity, communicate effectively across technical and operational teams, and take ownership of improving equipment reliability and maintenance performance.

Work Environment

This position supports equipment and operational environments that may include active facilities, customer locations, deployment or construction sites, warehouses, and other industrial settings.

The role may require working around operating machinery, robotics, automated systems, electrical equipment, and other industrial equipment. Work may involve standing, walking, climbing, bending, and accessing equipment for inspections, troubleshooting, or maintenance activities.

Appropriate personal protective equipment (PPE) and compliance with company and site-specific safety requirements will be required.

Schedule flexibility may be necessary to support off-shift operations, planned maintenance, equipment outages, urgent repairs, commissioning, weekend maintenance activities, or other operational requirements.

Travel may be required based on business, site, and equipment-support needs.

Benefits
We offer a highly competitive benefits package that includes:

• Medical, dental, and vision coverage
• Paid time off and company holidays
• Retirement savings programs, 401k matching program
• Performance-based bonus opportunities
• Professional development and leadership growth opportunities

Equal Employment Opportunity SoftBank Robotics America is an equal opportunity employer and is committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.