HP Amplify Program Support Consultant

Description -

The HP Partner Learning Support Team is the first and most important point of contact for HP Amplify Program Partners. Team responds to questions related to the HP Amplify Partner Program and any partner program requirements that require HP certifications.

Main responsibilities:

• Serve as a primary point of contact for partner and customer learning support, ensuring timely, accurate, and professional resolution of inquiries.
• Provide expert guidance on training programs, certifications, learning paths, and learning systems by leveraging appropriate tools, resources, and business processes.
• Manage complex learning-related requests, conduct issue analysis, and collaborate with cross-functional teams to drive effective resolution.
• Monitor and communicate training completion, certification status, compliance requirements, and learning progress to partners and stakeholders.
• Build and maintain strong relationships with partners and internal stakeholders through proactive communication and a customer-focused approach.
• Identify trends, recurring issues, and process improvement opportunities to enhance the learner’s experience and operational efficiency.
• Ensure adherence to established service levels, communication standards, policies, and operational procedures.
• Contribute to knowledge management activities, including documentation updates, process standardization, and sharing of best practices.
• Support onboarding, mentoring, and knowledge transfer activities to help drive consistency within the team.
• Participate in projects and initiatives related to learning operations, process optimization, system enhancements, and continuous improvement.

Knowledge and Skills:

• Strong customer and partner service orientation with a commitment to professionalism, integrity, and confidentiality.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and effectively.
• Proven ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to resolve complex learning and certification-related issues.
• Experience collaborating with global, cross-functional, and remote teams to deliver business outcomes.
• Ability to build and maintain effective relationships with partners, customers, and internal stakeholders.
• Strong organizational skills and attention to detail, ensuring accuracy and quality in all deliverables.
• Proficiency in learning management systems, Microsoft 365 applications, and customer support tools.
• Continuous improvement mindset with a focus on process optimization and operational excellence.
• Ability to work independently, take ownership of deliverables, and contribute to team success.

Education and Experience Required:

• First-level university degree or equivalent experience (Business Administration, Human Resources, Learning & Development, Communications, or a related field).
• 3+ years of experience in learning operations, customer support, partner enablement, training administration, or a related field.
• Experience supporting learning programs, certification processes, and customer inquiries.
• Strong stakeholder management, communication, and problem-solving skills.
• Experience working in a global, cross-functional environment.
• Proficiency with Microsoft 365 and learning or customer support systems.

We love our work environment. We think you will too:

• It’s a friendly atmosphere with supportive leaders to bring your creativity to max
• Work-life balance support including flex-time arrangements and work from home opportunities
• Corporate Social Responsibility initiatives to help you make an impact to communities at large

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"