Logo for Arcus FM

Account Management Opportunities

Role overview

Qualifications

  • Experience managing facilities management, maintenance or engineering services within large, multi-site environments.
  • Strong commercial awareness and an understanding of contract performance.
  • Experience building relationships with senior stakeholders and customers.
  • Knowledge of KPIs, service delivery, compliance and contractor management.

Responsibilities

  • Managing strategic client relationships and acting as a trusted advisor.
  • Delivering operational performance against contractual KPIs and SLAs.
  • Leading and developing high-performing operational teams.
  • Identifying opportunities for service improvement, growth and innovation.

Key facts

Hard skills

Other skills

  • Customer Service
  • Communication
  • Leadership

About the company

Arcus FM logo

Arcus FM

Facilities Services

Arcus FM is an award-winning full-service facilities management company self-delivering over 80% of our services across the UK. Our mobile engineers and cleaners look after a large blue-chip customer base from retail and hospitality to depots and corporate offices. We bring together industry-leading technology, unique skills, and a wealth of sector-specific experience to provide excellent customer service and a safe and welcoming workplace for our customers.

Company details

IndustryFacilities Services
Company size1001 - 5000

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Job description

Why Join Us:

Build the future of Facilities Management with Arcus FM

Nationwide | Remote Working | £52,000 - £90,000 + Car Allowance + Bonus + Excellent Benefits At Arcus FM, we're continuing to grow and are always keen to hear from high-calibre facilities management professionals who can make a real impact for our clients.We're building a talent pipeline of experienced Account Managers and Account Directors to support future growth across our national client portfolio. Whether you're an established Account Manager ready for your next challenge, or an Account Director leading complex, multi-site FM contracts, we'd love to hear from you. About the Job: You'll play a key role in leading client relationships, driving operational excellence and ensuring the successful delivery of facilities management services across multi-site portfolios.Depending on your experience and level, responsibilities may include:
  • Managing strategic client relationships and acting as a trusted advisor.
  • Delivering operational performance against contractual KPIs and SLAs.
  • Leading and developing high-performing operational teams.
  • Managing financial performance, budgets and commercial outcomes.
  • Identifying opportunities for service improvement, growth and innovation.
  • Driving compliance, governance, health & safety and quality standards.
  • Creating and delivering account strategies that support long-term client success.
  • Supporting business growth through opportunity development and account expansion.
To be successful you will have:: We're interested in speaking with candidates who can demonstrate:
  • Experience managing facilities management, maintenance or engineering services within large, multi-site environments.
  • Strong commercial awareness and an understanding of contract performance.
  • Experience building relationships with senior stakeholders and customers.
  • A track record of leading operational teams and delivering results through others.
  • Knowledge of KPIs, service delivery, compliance and contractor management.
  • Excellent communication, leadership and influencing skills.
  • A passion for customer service and continuous improvement.
You'll stand out if you have experience managing national or regional FM contracts and can demonstrate how you've improved performance, grown services or enhanced the customer experience.

Why Arcus?

At Arcus FM, we're committed to creating an environment where talented people can thrive and develop their careers. Benefits include:
  • Salary ranging from £52,000 - £90,000 depending on experience and level.
  • Car allowance.
  • Up to 20% annual bonus subject to achievement of targets.
  • Private Medical Insurance.
  • Matched contribution pension scheme.
  • Life Assurance.
  • Nationwide remote working.
  • Ongoing development and career progression opportunities.
  • The opportunity to work with some of the UK's leading retail and commercial clients.

Interested?

If you're an experienced FM professional looking for your next Account Manager or Account Director opportunity, we'd love to hear from you.Apply now to be among the first considered as imminent new opportunities arise across Arcus FM.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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