Senior Consultant, Change Management

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

About the Role

Epiq Advisory for Law Firms is seeking a Senior Consultant, Change Enablement to help law firm and corporate legal clients adopt new technologies, processes, and ways of working in a practical, measurable, and sustainable way. Reporting to the Change Enablement Director, this role will support and deliver change workstreams across advisory and implementation engagements, including programs involving AI adoption, knowledge management, data modernization, document and knowledge platforms, workflow automation, and operational transformation.

The Senior Consultant will work directly with lawyers, knowledge professionals, legal operations teams, business services leaders, and client stakeholders to translate strategy into clear adoption plans, role-based communications, training, readiness activities, feedback loops, and reinforcement models. This is a client-facing consulting role for someone who combines strong change management discipline with an understanding of legal industry culture, risk sensitivity, billable hour pressures, governance expectations, and the realities of adopting change inside professional services environments.

Key Responsibilities

Client Delivery & Change Execution

• Support the delivery of change enablement engagements, including stand-alone change programs and embedded change workstreams within broader Epiq advisory and implementation initiatives.
• Develop and execute practical adoption plans that translate client strategy, project recommendations, and implementation activity into clear actions for impacted users.
• Conduct stakeholder analysis, change impact assessments, readiness assessments, persona development, and adoption risk reviews across legal and business services audiences.
• Create communications, training materials, stakeholder briefings, office hours content, launch plans, and reinforcement activities tailored to lawyers, professional staff, practice groups, and business services teams.
• Support client interviews, workshops, focus groups, surveys, and feedback loops to identify resistance, adoption barriers, process pain points, and opportunities to improve engagement.
• Track adoption, usage, behavior change, readiness, and value realization metrics, and help translate findings into practical recommendations for client teams.

Legal-Centric Enablement

• Help clients embed new tools, processes, and behaviors into day-to-day legal workflows in ways that are role-appropriate, realistic, and sustainable.
• Translate complex technology, AI, data, knowledge management, and operating model changes into clear messaging that resonates with legal audiences.
• Design and support enablement programs for partners, associates, paralegals, knowledge professionals, practice support, legal operations, IT, and administrative teams.
• Apply an understanding of law firm culture, governance, risk management, confidentiality, and billable work pressures to shape adoption strategies that fit the client environment.
• Support change activities connected to AI adoption, document and knowledge platforms, enterprise search, workflow automation, data modernization, process improvement, and operating model change.

Project Support & Consulting Discipline

• Partner with the Change Enablement Director, Epiq Advisory practice leads, project managers, and client teams to keep change activities aligned with project scope, timelines, deliverables, and business outcomes.
• Prepare client-ready deliverables, including change strategies, adoption roadmaps, communications plans, training plans, stakeholder maps, readiness reports, and executive summaries.
• Coordinate with Epiq Advisory teams across AI, knowledge management, data modernization, document management, search, experience management, and operational improvement to support integrated client solutions.
• Identify project risks, open questions, dependencies, and decision points, and communicate them clearly to engagement leadership.
• Contribute to a high-quality consulting experience through strong facilitation, organized work planning, clear documentation, and responsive client communication.

Practice Development & Internal Capability

• Support the development of reusable change enablement tools, templates, playbooks, workshop materials, adoption frameworks, and delivery assets for the legal market.
• Contribute to proposals, statements of work, client presentations, and business development materials by helping define practical change activities and deliverables.
• Stay current on legal industry trends, emerging technologies, AI adoption patterns, and evolving best practices in change management and enablement.
• Share lessons learned across engagements to strengthen Epiq Advisory’s change enablement methodology and delivery consistency.

What We’re Looking For

• Meaningful experience supporting or delivering change management, adoption, training, communications, or transformation programs in a consulting, professional services, legal, technology, or complex enterprise environment.
• Strong understanding of change management principles and methodologies, such as Prosci/ADKAR, Kotter, or comparable frameworks, with the ability to apply them pragmatically rather than mechanically.
• Familiarity with law firm or corporate legal department environments, including the way lawyers and legal professionals work, make decisions, manage risk, and respond to change.
• Experience supporting change programs connected to AI, knowledge management, legal technology, document management, enterprise platforms, data modernization, workflow automation, or operating model transformation.
• Excellent written and verbal communication skills, with the ability to create clear, polished, client-ready materials for executive, lawyer, technical, and business services audiences.
• Strong facilitation, interviewing, listening, and stakeholder engagement skills, with the ability to surface concerns, clarify needs, and translate feedback into action.
• Ability to manage multiple workstreams, deadlines, and deliverables in a fast-moving client-facing environment.
• Comfort working through ambiguity, adapting to evolving client priorities, and balancing strategic recommendations with practical execution.
• A collaborative, hands-on mindset and a willingness to build reusable assets, improve methods, and contribute to the growth of a developing practice.

Preferred Qualifications

• Experience working in or with law firms, corporate legal departments, legal operations teams, knowledge management teams, innovation teams, or legal technology functions.
• Prosci, change management, project management, instructional design, training, communications, or related certification.
• Experience developing persona-based adoption plans, role-based learning journeys, executive communications, or reinforcement models.
• Exposure to Microsoft 365, Copilot, iManage, NetDocuments, Litera, Intapp, knowledge management platforms, enterprise search, workflow tools, AI platforms, or other legal technology ecosystems.
• Experience supporting consulting proposals, SOWs, project plans, or client-facing delivery artifacts.

The Compensation range for this role is $150,000 USD up to $180,000 USD annually and may be eligible for an annual bonus. This will be based on your background and skills alignment with the role.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Must be authorized to work in the United States for any employer.

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Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.