Senior Manager, Collections

Applications must be submitted no later than 11:59 p.m. CT on the day before the listed closing date.

Weekly Work Hours

Compensation Range

Salary Minimum

FLSA

Work Location

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type

Dallas College is seeking a strategic and results-driven Senior Manager, Collections to lead and enhance our collections operations. In this role, you will oversee collection strategies, optimize receivables performance, reduce delinquency and bad debt risk, and drive improvements across the revenue cycle.

As a key member of the Financial Services team, you will collaborate with stakeholders across the institution to identify the root causes of delinquent accounts, implement solutions that improve collection outcomes, and help strengthen the overall financial health of the college. This is an excellent opportunity for a leader who enjoys combining data-driven decision-making, process improvement, and team development to create measurable organizational impact.

What You'll Do

Lead Collections Strategy & Operations

• Develop and execute comprehensive collection strategies for accounts at all stages of delinquency.
• Establish performance standards, collection protocols, escalation processes, and recovery priorities.
• Oversee the institution's receivables portfolio and ensure accounts progress efficiently from invoicing through payment and resolution.
• Evaluate collection policies and recommend improvements that strengthen performance and reduce financial risk.
• Set annual collection goals and monitor progress against key metrics.

Drive Financial Performance

• Analyze aging reports, collection trends, and portfolio performance to identify risks and opportunities.
• Develop targeted recovery initiatives that improve collections and reduce account aging.
• Forecast collection performance and identify potential bad debt exposure.
• Partner with Accounting and Finance leadership to recommend reserves, write-offs, and risk mitigation strategies.
• Provide meaningful insights and recommendations to senior leadership through dashboards, reporting, and KPI analysis.

Improve Processes & Systems

• Lead continuous improvement initiatives that increase recovery rates and shorten collection cycles.
• Apply data analytics and process improvement methodologies to optimize operational performance.
• Collaborate with technology teams to enhance Workday and other financial systems.
• Ensure compliance with applicable laws, regulations, institutional policies, and privacy requirements.

Develop & Lead a High-Performing Team

• Provide leadership, coaching, and development for collections staff and managers.
• Foster a culture of accountability, customer service, collaboration, and ethical collection practices.
• Lead talent management activities including hiring, performance management, employee development, and succession planning.
• Promote employee engagement and support a positive, high-performing work environment.

Position / Job Summary

The Senior Manager, Collections provides operational leadership for the institution's collections function and is accountable for maximizing recovery of outstanding receivables, reducing delinquency and aging, minimizing bad debt exposure, and ensuring consistent execution of the institution's collection strategy. This position works closely with the Assistant Director, Financial Services to recover past-due balances, identify why receivables become delinquent to prevent recurrence, and optimize across the revenue cycle to reduce aging and improve the institution's overall invoice-to-cash performance.

Essential Duties & Responsibilities

• Provide leadership to the Collections Manager and/or collections team.
• Develop and execute a comprehensive collection strategy for early-stage, intermediate, advanced, and external collections.
• Develop collection strategies, establish performance standards, manage portfolio, and ensure receivables progress effectively from invoicing through payment, collection, reconciliation, recovery, and final account disposition.
• Establish collection protocols, escalation thresholds, portfolio segmentation, and recovery priorities.
• Recommend changes to collection policies and procedures.
• Establish annual and periodic collection performance goals.
• Promote accountability, customer service, continuous improvement, and ethical collection practices.
• Own operational management of the institution's external receivable aging portfolio.
• Analyze aging by customer, billing source, department, receivable type, dollar value, and risk.
• Develop targeted recovery initiatives and strategies to prevent receivables from migrating into older aging categories.
• Provide aging forecasts and collection projections.
• Identify potential bad debt exposure.
• Recommend appropriate reserves or write-offs in collaboration with Accounting and leadership.
• Recommend modifications to payment terms or business practices when collection history demonstrates increased institutional risk.
• Develop key performance indicators (KPIS), financial dashboards, and translate data into actionable recommendations for the Assistant Director and senior financial leadership.
• Develop and maintain collection policies and procedures.
• Ensure compliance with applicable laws, regulations, contracts, institutional requirements, and privacy standards.
• Lead continuous improvement of collection operations.
• Apply data analytics and process improvement methodologies to increase recovery and reduce cycle time.
• Partner with technology teams to optimize Workday and related financial systems.

• Exercises full discretion and decision-making authority in the recruitment, selection, hiring, mentoring,  coaching, development & termination of staff, ensuring alignment with organizational goals, budgetary constraints, and workforce planning strategies.
• Drive high performance by administering the performance management process timely, setting clear expectations, conducting performance evaluations, and implementing initiatives that enhance employee engagement, motivation, and retention.
• Required Dallas College Professional Development Hours per Academic Year.
  • All employees are required to complete a minimum of 19 hours.
  • People leaders are required an additional 16 hours of leadership development.
• Perform other duties not listed as assigned.

Minimum and Preferred – Education, Experience, and/or Certifications

Required Qualifications for Role (necessary or mandatory)

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• Five years of progressively responsible experience in collections, accounts receivable, billing, revenue cycle management, or financial operations.
• Three years of supervisory or management experience.
• Official transcripts required.
• Must have a valid driver’s license.

Other Preferred Qualifications for Role (not mandatory, but advantageous)

• Master's degree in Accounting, Finance, Business Administration, Public Administration, or related field preferred.
• Experience in higher education, governmental, or large complex organization experience preferred.
• Experience managing centralized collection operations preferred.
• Workday Financial Management or comparable enterprise ERP experience preferred.
• Certified Government Financial Manager (CGFM) preferred.
• Lean Six Sigma Green Belt or Black Belt preferred.
• Demonstrated experience implementing collection technology, analytics, or process transformation preferred.
• Bilingual or multilingual preferred.

Knowledge, Skills, and Abilities                                                       

Required Qualifications for Role (necessary or mandatory)

• Advanced knowledge of accounts receivable and collection management.
• Strong understanding of the invoice-to-cash revenue cycle.
• Advanced aging and portfolio analysis skills.
• Strategic and operational leadership capability.
• Strong financial and analytical judgment.
• Knowledge of internal controls, financial risk, and compliance.
• Ability to translate financial data into executive-level recommendations.
• Ability to lead cross-functional process improvement.
• Strong change-management and staff-development skills.
• Excellent written, verbal, and executive communication skills.

Competencies

Dallas College seeks to identify core and professional competencies for each role and level which helps define the level of expertise needed and desired to demonstrate success in the role. 

• [People Leader Competency 1] Ensures Accountability

• [People Leader Competency 2] Empowers Teams

• [People Leader Competency 3] Leads Strategically

• [People Leader Competency 4] Ensures Cross-Functional Collaboration

• [People Leader Competency 5] Communicates Effectively

Work Condition Environment / Physical Requirements

• Normal physical job functions performed within a standard office environment.
• Reasonable accommodation(s) may be made to individuals with physical challenges to perform the essential duties and responsibilities.
• This position may be eligible for remote work under conditions permitted by Texas SB 2615, including temporary illness, disability accommodations, or assignment to approved remote instruction programs.
• May work weekends and/or extended hours during peak registration periods and/or fiscal year-end close.
• This position may be eligible for a FlexWork arrangement based on business needs, job responsibilities, employee performance, and management approval in accordance with Dallas College policy.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas.  We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. 

Applications Deadline