Business Process Management Intern

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. We operate across 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses Sleek launched in 2017 and now has around 17,500 customers across our offices in Singapore, Hong Kong, Australia and the UK.

We have around 600 staff with an intact startup mindset. We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.

Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia Pacific.

Requirements

Mission of the role:

Help the Global COO office's BPM team make Sleek's operations faster and more reliable by using AI tools (Claude, ChatGPT, Gemini, Replit) to prototype automations, streamline SOPs and turn customer/operational data into systemic fixes that lift customer experience across SG, HK, AU and UK.

Key outcomes in the first 6–12 months:

• Ship 2–3 AI-built prototypes or automations (e.g. via Claude/Replit) that remove repetitive manual work for Ops/CX teams, with time saved measured.
• Refresh or create SOPs and knowledge-base articles for priority processes, AI-augmented and adopted by the relevant teams.
• Support Continuous Improvement & Audit: analyse bad CSATs and escalations each week and propose root-cause, systemic fixes.
• Clean and organise key operational datasets (e.g. Zendesk/CSAT) so they are reliable and dashboard-ready. Outcome 5: Own one cross-functional project end-to-end, including training materials and change management across at least two markets.

Must-have experience:

• Final-year student or recent graduate (Bachelor's degree and above).
• Hands-on use of AI tools (ChatGPT, Claude, Gemini), with at least one example of something built, automated or analysed with them.
• Comfortable with data analysis in Excel/Google Sheets.
• Must be able to commit to a full-time, 6-month internship (40 hours/week).
• Nice to have: Replit / low-code / no-code, basic Python or SQL, Tableau, process mapping

Must-have attributes:

• Ownership
• Calm under pressure
• Structured and independent thinking
• Outcome-oriented
• Clear communication, both verbal and written
• Builder's mindset: curious, experiments with new tech to solve problems
• Highly collaborative across teams and countries

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:
Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.
Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.
Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

The interview process:
The successful candidate will participate in the following interview stages.

TA Screen/One way video interview: Initial screening conducted by TA or a one way video interview to review background and key requirements.

Technical Interview: A ~45 minute interview conducted by the Hiring Manager

Soft Skills interview: A ~15 - 30 minute conducted by a member of the Leadership Team

Reference Verification: Prior to final offer confirmation, we will conduct one professional reference check with your recent direct manager or supervisor. To keep the process moving smoothly, this step may be initiated during the final interview stages.

Requirement for background screening Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. This may include using external vendors to verify:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history We will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at Sleek.com.

Benefits

Some other great things about working at Sleek

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: You’ll be able to work from home 3 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy.