Logo for Eleken.

Account Manager

Eleken.

Role overview

Qualifications

  • Experience in account management
  • Strong communication skills
  • Ability to identify risks and opportunities
  • Familiarity with SaaS business models

Responsibilities

  • Maintain client satisfaction and retention
  • Identify risks early and create mitigation strategies
  • Collaborate with designers, management, and sales team
  • Seek opportunities for account growth

Key facts

Hard skills

Other skills

  • Communication
  • Teamwork
  • Time Management
  • Problem Solving

About the company

Eleken. logo

Eleken.

Design Services

We are a SaaS UI/UX design agency working on a subscription-based retainer model with a distributed team of 100+ employees (originated in Kyiv, Ukraine). Since 2015, we’ve delivered 200+ projects and earned a 4.9 Clutch rating from 122+ reviews. Our team loves working on big, complex B2B SaaS products, the kind most designers avoid. Tired of working with designers who have no understanding of SaaS? It’s because designing SaaS apps is a drag. SaaS platform design isn’t as fun as creating micro-interactions and animations. Multiple options for data visualization, complex workflows, user collaboration, integrations with other systems—not every UX agency has the stomach for it. But this is where Eleken excels. We specialize in designing SaaS products across niches such as geoservices, data-heavy platforms, AI applications, no-code/low-code tools, and developer-focused software (not development).

Company details

IndustryDesign Services
Company size11 - 50

Links

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Job description

🏢 Team: Sales

📍 Location: Remote

⏳ Employment Type: Full-time

Who are we?

Eleken was founded to improve the design services of SaaS companies. We work on asubscription-based model: clients get dedicated designers who integrate directly into their product teams. Today we work with 40–50 active clients, mostly from the US and Canada, as well as Europe, UK, Australia and the Middle East.

Why join us?

Client retention and account growth are our key business priorities right now. We’re looking for an Account Manager who will keep clients happy, notice risks early and find new opportunities to grow each account. You won’t be doing it alone: you’ll brainstorm ideas together with designers, manager and the sales team. We also care about not wasting your time on routine — our CRM and internal project platform are connected with AI tools, so most of the manual work is automated.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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