Senior Service Operations Project Manager

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

Symbotic is seeking a Senior Service Operations Project Manager who will be responsible for leading and coordinating projects that involve multiple departments or teams within the organization. The ideal candidate will have a strong background in project management and engineering. The candidate will also oversee all aspects of project management, from initiation to completion, ensuring alignment with business objectives, timelines, and budgetary requirements. 

You will collaborate with stakeholders from various functional areas, communicating project goals and expectations, and driving Service Operations teamwork to achieve project success. Your leadership, communication, and organizational skills will be essential in facilitating collaboration and overcoming challenges to deliver high-quality results.

What we do 

The Lifecycle Management Team is part of Symbotic’s Service Operations organization and is responsible for ensuring our robotics systems deliver long-term performance, reliability, and measurable business value. We partner closely with customer executives, site leadership, and collaborate cross-functionally with technology, engineering, and site operations teams to optimize installed systems, drive operational excellence, and extend asset life. Our focus goes beyond maintenance. We proactively identify and execute refurbishment, component upgrades, and modernization initiatives that enhance system capability, improve uptime, and maximize return on investment.

What you’ll do

• Lead planning, execution, and monitoring of Service Operations projects, ensuring alignment with organizational goals and timelines.

• Collaborate with stakeholders to define project objectives, scope, and deliverables, and develop comprehensive plans, timelines, and budgets

• Define project scope, objectives, timelines, and deliverables in collaboration with key stakeholders.

• Engage with key stakeholders to gather requirements, provide updates, and solicit feedback on project progress and outcomes, identifying deviations and implementing corrective actions as necessary.

• Track progress, manage risks, and drive issue resolution to maintain project timelines.

• Act as a liaison between project teams, senior management, and external partners to ensure alignment and buy-in throughout the project lifecycle.

• Collaborate with stakeholders to identify opportunities for innovation, efficiency gains, and value creation across projects and workflows.

• Drive a culture of continuous improvement, capture lessons learned, implement best practices, and optimize project processes.

• Proactively identify potential risks, constraints, and dependencies affecting project delivery, and lead Service Operations teams in resolving issues and adapting to changes.

What you’ll need

• Bachelor's degree within Engineering, Project Management or related field.

• Minimum of 5-7 years of project management experience, with a track record of successfully leading Service Operations projects from initiation to completion.

• Experience managing design/build, installation, commissioning of construction projects including managing site GCs.

• Background in robotic automation, ASRS, or material handling (MHE) preferred.

• Experience with managing multiple projects with Service Operations collaboration ranging from small to mid-level capital projects.

• Analytical and problem-solving skills, with the ability to identify root causes of issues and develop effective solutions.

• Skilled at stakeholder management across clients, contractors, and engineering teams.

• Track record of delivery on time and within budget.

• Strong problem-solving under pressure and ability to implement creative solutions.

• Effective negotiator with proven ability to balance competing priorities.

• Proficient with scheduling software, earned value management, and data-driven performance tracking (Smartsheet / Jira).

Our Environment

• Remote, field-based position. Up to 30% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.

• The employee is responsible for owning a credit card and managing/submitting their expenses for reimbursement on a bi-weekly basis to Symbotic.

• Our head office is in Wilmington, MA. The person taking this position will be required to perform work at our customer distribution centers locations for extended periods of time where equipment is being installed and ready for commissioning. 

• The employee is frequently required to walk and reach with hands and arms. 

• Must comply with all safety requirements and protocols, including without limitation Lock out/tag out safety protocols and fall protection safety protocols.   

• If the site location is under construction, or as otherwise required in accordance with the applicable safety requirements for the work environment, you will be required to wear proper PPE (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).

• Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. 

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.