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Senior Cloud&Ops Engineer

Qinshift

Role overview

Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or related technical field
  • Experience in customer-facing technical support roles
  • Strong troubleshooting skills for complex technical issues
  • Excellent written and verbal communication skills in English (Advanced)

Responsibilities

  • Provide technical support for cloud infrastructure products and operator suites
  • Perform in-depth log debugging and analysis
  • Support customer KPIs and SLAs
  • Execute software upgrades and patching

Key facts

  • Remote from: United States
  • Full time
  • Senior (5-10 years)
  • Industrial Engineer
  • English

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Communication
  • Problem Solving
  • Time Management

About the company

Qinshift logo

Qinshift

IT Services & IT Consulting

Qinshift is a global technology company with a strong European presence, aiming to solve business problems for forward-leaning companies worldwide. Our team of over 3000 genuine tech experts builds and designs software and delivers end-to-end enterprise solutions, visionary UX and UI design, reliable managed services, and innovative product development offerings. Our company also provides cutting-edge tech consultancy services. We cater to a diverse clientele, including large telecom and satellite operators, financial and banking institutions, manufacturing and automotive companies, as well as mobility and health organizations, supporting their digital transformation journey. With an ever-present human perspective, we focus on adding real value and innovative solutions to shape long-term relationships with our customers. Our delivery model is designed to ensure a seamless, multi-location delivery of solutions, even for the most challenging projects. Qinshift is part of the KKCG Technology pillar.

Company details

Company typeLarge
IndustryIT Services & IT Consulting
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

This is us

We are building cutting-edge cloud solutions that empower enterprises worldwide. Our mission is to deliver reliable, scalable, and secure platforms that support critical business operations across industries.

This is the job

We are looking for a Cloud&Ops Engineer (Technical Support) to join our global team. This role involves providing advanced support for cloud infrastructure products, troubleshooting complex issues, and ensuring customer satisfaction in high-pressure environments.

The position is based in US (US Citizen), and requires strong technical expertise combined with excellent communication skills.

This is you

Requirements:

  • Bachelor’s degree in Computer Science, Engineering, or related technical field.

  • Experience in customer-facing technical support roles.

  • Strong troubleshooting skills for complex technical issues.

  • Excellent written and verbal communication skills in English (Advanced).

  • Solid L2/L3 networking knowledge: stacks, switching, routing, firewalls.

  • Experience working with Linux.

  • Ability to manage and prioritize multiple customer issues in dynamic, high-pressure environments.

  • Must be a US Citizen.

Additional Skills (Nice to Have):

  • Experience with Docker and Kubernetes.

  • Familiarity with ELK stack.

  • Background working with Telecommunication Providers.

Responsibilities

  • Provide technical support for cloud infrastructure products and operator suites.

  • Perform in-depth log debugging and analysis.

  • Support customer KPIs and SLAs.

  • Execute software upgrades and patching.

  • Lead emergency recovery for outages.

  • Maintain customer lab environments.

  • Mentor and train other engineers.

  • Document technical solutions and contribute to the knowledge base.

What awaits you

  • Collaboration with engineers and technicians across multiple product lines and global regions (Canada, US, China, Costa Rica, Romania, and more).

  • Exposure to cutting-edge cloud infrastructure technologies based on open-source platforms.

  • Opportunities to innovate, mentor, and grow within a global technical support organization.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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