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Customer Support Specialist (Tire Guru)

Vehlo

Role overview

Qualifications

  • Strong communication skills
  • Technical aptitude
  • Positive, team-oriented attitude
  • Ability to manage multiple priorities in a fast-paced environment

Responsibilities

  • Providing clients with the best possible experience with Tire Guru
  • Learning the product and educating clients on general business management software support
  • Being professional and knowledgeable about Tire Guru Products
  • Developing customer relationships

Key facts

Hard skills

Other skills

  • Technical Acumen
  • Communication
  • Problem Solving
  • Teamwork

About the company

Vehlo logo

Vehlo

Computer Software / SaaS

Vehlo solutions unlock potential across vehicle service and repair by giving power back to your people. Everything we do is driven by people who understand the auto service industry and know what dealers and independent repair shops are asking for. It’s vehicle service technology that will ignite your operations from the inside out, from leaders who have been in your shoes. Our sole purpose is our customers’ success, and our standout approach is all about making work a lot easier for them and their staff. So whether you’re expanding your footprint or just trying to make it through the week, our whole team is ready for whatever moment you’re in.   Everything we do is driven by people who understand the auto service industry and know what dealers and independent repair shops are asking for. It’s vehicle service technology that will ignite your operations from the inside out, from leaders who have been in your shoes.   Our sole purpose is our customers’ success, and our standout approach is all about making work a lot easier for them and their staff. So whether you’re expanding your footprint or just trying to make it through the week, our whole team is ready for whatever moment you’re in.

Company details

IndustryComputer Software / SaaS
Company size201 - 500

Links

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Job description

Customer Support Specialist (Tire Guru)

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. 

Our Tire Guru product provides software solutions that truly give our customers a competitive advantage in the market place. We are looking for a dedicated Customer Support Associate who can quickly learn our software solutions and provide our clients with a positive software support experience.

About this role

This role is ideal for an entry-level customer support professional who enjoys helping clients, solving problems, and learning new technology. The individual will provide support and training on Tire Guru software, build strong customer relationships, and develop expertise in the tire and automotive industry while managing multiple priorities in a fast-paced environment. Strong communication, technical aptitude, and a positive, team-oriented attitude are key to success.

What You’ll Do:

  • Providing our clients with the best possible experience with Tire Guru.
  • Learn our product and educate our clients on general business management software support.
  • Be professional, and knowledgeable about Tire Guru Products
  • Obtain a good understanding of the tire and automotive industry
  • Develop customer relationships

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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