Client Acount Coordinator

Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world’s premier hub for growth and excellence.

🌟 About our Client:

The client is a digital marketing agency specializing in helping mental and behavioral health organizations grow through integrated marketing services. Its work spans SEO and AI-driven search, paid media, social media, branding, website development, marketing strategy, and content-focused solutions for healthcare practices and related organizations.

✍ Short Description:

The Client Account Coordinator supports Account Managers by keeping client work organized, moving, and on schedule across multiple accounts. This role coordinates communication between clients, Account Managers, production teams, web developers, and outside partners while maintaining accurate tasks, files, records, and project information. The Account Coordinator also manages project details from setup through completion, tracks feedback and approvals, and helps ensure deadlines and client deliverables stay on track. Success in this role requires strong organization, attention to detail, proactive follow-through, and clear client communication.

🌎 Location: 100% Remote (LATAM only)
🗣 Language Requirements: Advanced English (C1+)
⏰ Schedule: Full-time, aligned with EST
😀 Start Date: ASAP

💰 Compensation & Benefits:

• Competitive salary in USD

• Remote-first flexibility. Work from anywhere.

• PTO and paid U.S. holidays

💼 Responsibilities:

• Coordinate client communication by sending proofs, strategy decks, landing pages, updates, and other materials while tracking feedback and approvals.

• Collect and organize client-provided information, including account and domain access, verification documents, and brand assets.

• Set up and maintain monthly task lists, new-service tasks, upsell tasks, and approved content in the project management system.

• Project manage assigned client work from start to finish, monitoring timelines, following up on open items, and ensuring deadlines are met.

• Coordinate daily with production team members, web developers, and outside partners to keep client projects moving.

• Review proofs, mockups, and landing pages for accuracy before they are shared with clients.

• Maintain accurate client records, CRM lists, change logs, production notes, files, and hosting reports.

• Prepare monthly invoice spreadsheets, organize client files, and archive materials for completed client accounts.

• Take meeting notes, distribute action items, manage Account Manager calendars and scheduling, and support proposal preparation as needed.

• Track time daily in the project management system and communicate proactively when deadlines, client requests, or process gaps require attention.

💡 Qualifications:

• Experience supporting client accounts, projects, operations, or a similar coordination function.

• Strong organizational and time-management skills with the ability to manage multiple tasks, deadlines, and priorities independently.

• Strong written and verbal communication skills for professional client and team interactions.

• Experience using project management systems and maintaining accurate tasks, records, files, and client information.

• Ability to learn and work effectively with new programs and systems.

• Strong attention to detail when reviewing client-facing materials, project information, and documentation.

• Ability to communicate proactively about deadlines, client requests, missing information, access, or other issues that may affect project execution.

📩 If you meet the experience outlined above, we’d love to hear from you. Please apply, our team is excited about your application and will be in touch as soon as possible.